Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gemma Wiltshire

Nundah,QLD

Summary

Dedicated and versatile professional with extensive experience in retail, administration, and community support. Proven ability to deliver exceptional customer service, manage financial transactions with accuracy, and support efficient operational processes in fast-paced environments. Experienced in fostering positive client and team relationships, promoting a collaborative and supportive workplace. Recognised for adaptability, reliability, and a commitment to enhancing customer and client experiences.adaptability, reliability, and a commitment to enhancing both customer and client experiences.

Overview

6
6
years of professional experience

Work History

Administration Support and Cashiering

Harvey Norman
Fortitude Valley, QLD
10.2024 - Current
  • Dual role of administrative support and cashiering in a fast-paced retail environment.
  • Managed daily cash handling, point-of-sale transactions, refunds, and account payments with strict accuracy.
  • Delivered exceptional customer service in person and via phone, promptly resolving inquiries and issues.
  • Facilitated administrative operations through data entry, filing, processing invoices, and paperwork coordination.
  • Collaborated with sales and management teams to enhance overall store operations.

Community Support Professional

Just better Care
Townsville, QLD
02.2023 - 09.2024
  • Established strong relationships with clients and families through active listening and empathy.
  • Tailored services to individual client needs by following established support plans.
  • Promoted client independence and quality of life through assistance with daily living activities.
  • Maintained accurate, confidential records of client interactions and progress in compliance with regulations.

Retail Associate

Big W, Willows
Townsville, QLD
03.2020 - 01.2023
  • Welcomed customers and assisted with locating merchandise across multiple BIG W departments.
  • Contributed to store sales by recommending suitable products, and providing accurate stock availability information.
  • Stocked merchandise, clearly labeled items, and arranged displays for presentable condition.

Education

High School Diploma -

Ryan Catholic College
Townsville
12-2020

Skills

Customer service excellence

Communication and teamwork

Critical thinking and problem solving

Adaptability and flexibility

Time management and organisation

Client support and care

Timeline

Administration Support and Cashiering

Harvey Norman
10.2024 - Current

Community Support Professional

Just better Care
02.2023 - 09.2024

Retail Associate

Big W, Willows
03.2020 - 01.2023

High School Diploma -

Ryan Catholic College
Gemma Wiltshire