I emigrated with my family in February 2022, subsequently had my second son April 2023 and am now fully focused on progressing in a career that drives me. I was extremely proficient in my previous roles. I am a fast learner and love new challenges.
I am flexible and can adapt easily. I am loyal in a role and will always see a job through. I thrive in high tensity situations and love to problem solve.
This job specifically involved all aspects of Council Tax, from creating accounts, moving address, recovery of Council Tax Debt and setting up arrangements to pay.
I also processed Housing and Council Tax Benefit, now Council Tax Reduction. This was means tested based on the income people held. I was involved in calculating entitlement, administering claims, amending claims and recovering any overpayments incurred.
More recently, we were responsible for processing Crisis Grants for those who found themselves with no money for food or power. I also processed Community Care Grants in which furniture, clothing or household items were awarded. I had responsibility for determining eligibility, calculating entitlement, and awarding them money or items depending on their need.
Generally, the following skill points were met daily;