Gemma McGlin

• Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
• Enhanced property value through strategic capital improvement projects and regular upkeep.
• Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
• Developed strong relationships with local trades, ensuring timely completion of repairs at competitive prices.
• Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
• Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
• Attracted tenants by advertising vacancies and personally showed units to potential renters.
• Rental increases
• Preparation and attendance at VCAT
• Training staff
• Ingoing, outgoing and routine property inspection reports

• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Attending and preparation for VCAT hearings
• Ingoing and outgoing property reports

Working in the Housing and Homeless Sector - managing the transitional housing team for short-term accommodation.