Gemma McShane
Sunshine West
Summary
To obtain a challenging role which allows continual development in my customer service and business administration skills, while contributing to the success of any business in which I am employed. To undertake ongoing learning and development relevant to my career aspirations supported by my Graduate Certificate in Business Administration and valid Australian security clearances.
Overview
7
7
years of professional experience
Work History
Swimming Instructor
Bluefit
01.2024 - Current
- Contributed to a positive work culture among colleagues through open communication, teamwork, and mutual respect while striving to deliver exceptional aquatic education experiences for all students.
- Prepared equipment before each class and stored items promptly after classes.
- Took notes strengths and weaknesses of each child in class to track progress.
- Conduct swimming lessons for various age groups and skill levels, focusing on water safety and stroke development.
- Ensure a safe and supportive learning environment for all participants.
- Communicate effectively with parents and guardians regarding swimmers' progress and goals.
- Adapt lesson plans to accommodate individual learning needs and abilities.
- Maintain pool safety protocols and equipment.
Aviation Protection Officer
ISS Security Services
11.2022 - Current
- Conduct thorough security checks on passengers, staff, and belongings pre-departure.
- Identified and report security threats; manage passenger flow through screening points.
- Identify and report weapons, explosives, prohibited items and other potential aviation security threats
- Operate X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Control situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Assist with administrative tasks including managing lost property and equipment testing
- Demonstrated strong communication and decision-making skills, ensuring high-quality customer service.
- Contributed effectively as a valuable team member across Domestic & International screening points.
- Coordinated effectively with various airport departments to ensure seamless integration of security efforts across all areas.
Team Leader
Delaware North
06.2022 - 01.2023
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Organised bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed RSA procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Set up glassware, liquor, and other necessary supplies for special events.
- Managed retail staff shifts.
Store Manager
INSHOP
11.2021 - 05.2022
- Answered product questions and assisted customers in selection and checkout.
- Processed exchanges, refunds, and staff purchases.
- Entered and priced inventory to assist with efficient restocking.
- Coordinated merchandising displays, signage, and mannequin outfits.
- Reviewed daily financial records and reports including any deficiencies needing attention.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems, and turning on security system and locking up.
- Oversaw continuous floor maintenance, keeping displays and shelves customer-ready and professionally presented.
- Cleaned and sanitized store and products in line with Covid-19 government guidelines.
Hotel All Rounder
Novotel Ibis Melbourne Central
04.2021 - 09.2021
- Adhered to social distancing protocols and wore face mask and shield when required.
- Aided in managing health and safety programs aligned with industry standards for the Food & Beverage Department.
- Checked in guests through Opera and ensured they had relevant information on the hotel during their stay.
- Communicated with guests via switchboard.
- Used Google documents, Microsoft suite to record guest information including room numbers, number of occupants in room, dietary requirements, birthdays, and anniversaries, etc.
- Analyzed and documented CCTV footage and breaches within the hotel in duty log.
Sales Administrator
Burgess Rawson
10.2020 - 04.2021
- Residential sales administrator working alongside agents and developers on projects.
- Responsibilities include processing sales and engaging with solicitors and clients, management of CRM, conducting OFIs, and managing the back end of various sales portals.
- Attended weekly meetings with agents to discuss strategies.
- Initiated new sale and marketing plans including developing sales, distribution, and media strategy.
- Managed, supervised, and controlled execution of contracts.
Lease Associate
JLL
05.2020 - 09.2020
- Associate Lease Administrator working on the Whole of Australian Government account involving data entry, invoicing, abstracting commercial leases, monthly reporting, compliance checks. Additional responsibilities include Fire Warden and First Aid
Barista/Kitchen Hand
Costa Coffee
11.2019 - 04.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Cleaned counters, machines, utensils, and seating areas daily.
Facilities Administrator
JLL
11.2018 - 09.2019
- Working on the DFAT account managing and redirecting service requests across the DFAT domestic portfolio. Running and assisting with small project works, assisted the compliance team including conducting site audits, implementing new safety procedures for contractors and organisation of safety evacuation, test & tag etc.
Sales Administrator
Blackshaw Real Estate
08.2017 - 11.2018
- Residential sales administrator assisting with marketing, open homes, and ad hoc tasks for various agents and covering reception when required.
- Advertised client properties through websites, social media, and real estate guides.
- Communicated with clients to understand property needs and preferences.
Education
Statement of Attainment - Swimming And Water Safety Teacher
Southern Education
04.2001 -
Graduate Certificate in Business Administration - Business Administration
Victoria University
Melbourne, VIC 04.2001 -
Certificate II - Transport Security Protection
ISS Training
Melbourne 04.2001 -
Property Services Training -
Wisdom Learning
Canberra, ACT 04.2001 -
Certificate III - Retail Operations
McDonald's
Canberra, ACT 04.2001 -
High School Certificate -
Gungahlin College
Canberra, ACT 04.2001 -
Skills
- Planning & coordination
- Documentation & reporting
- Risk assessment
- Travel coordination
- Business administration & support
- Customer service
- Hospitality & professionalism
- Attention to detail
- Team leadership & management
- Administer First Aid
Qualifications and Credentials
- First Aid
- Working with Children Check (Victoria)
- ASIC Holder (November 2024)
- NV1 Holder (2028)
- RSA
Timeline
Swimming Instructor
Bluefit
01.2024 - Current
Aviation Protection Officer
ISS Security Services
11.2022 - Current
Team Leader
Delaware North
06.2022 - 01.2023
Store Manager
INSHOP
11.2021 - 05.2022
Hotel All Rounder
Novotel Ibis Melbourne Central
04.2021 - 09.2021
Sales Administrator
Burgess Rawson
10.2020 - 04.2021
Lease Associate
JLL
05.2020 - 09.2020
Barista/Kitchen Hand
Costa Coffee
11.2019 - 04.2020
Facilities Administrator
JLL
11.2018 - 09.2019
Sales Administrator
Blackshaw Real Estate
08.2017 - 11.2018
Statement of Attainment - Swimming And Water Safety Teacher
Southern Education
04.2001 -
Graduate Certificate in Business Administration - Business Administration
Victoria University
04.2001 -
Certificate II - Transport Security Protection
ISS Training
04.2001 -
Property Services Training -
Wisdom Learning
04.2001 -
Certificate III - Retail Operations
McDonald's
04.2001 -
High School Certificate -
Gungahlin College
04.2001 -
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