Summary
Overview
Work History
Education
Skills
Timeline
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Gemma Millett

Bartender/Barista
Nunawading,VIC

Summary

A reliable and passionate employee currently seeking a casual position in a hospitality role. Currently working full time and looking to work night and weekend shifts.

Overview

7
7
years of professional experience

Work History

Behavioural Therapist

Irabina Austism Services
Bayswater
09.2020 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Actively met KPI's weekly
  • Proactively communicated with colleagues through digital services such as outlook.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used coordination and planning skills to achieve results according to schedule.

Bar Supervisor

The Groove Train
Forest Hill
11.2018 - 08.2020
  • Completed bar opening and closing procedures.
  • Handled cash accurately and prepared nightly deposits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Checked ID cards and verified bar guests were of legal age.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Purchased supplies according to expected demand.
  • Closed out cash register and prepared cashier report at close of business.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Improved customer service rankings by resolving issues quickly and accurately.

Barista

Gloria Jeans
Forest Hill
02.2014 - 11.2018
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Engendered customer loyalty by remembering personal preferences and allergy information.

Education

High School Diploma -

Forest Hill College

Cert III in Hospitality And Food Handling

Box Hill Institute

RSA Responsible Service of Alcohol

Victoria Comission

Skills

Flexible & Adaptable

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Timeline

Behavioural Therapist

Irabina Austism Services
09.2020 - Current

Bar Supervisor

The Groove Train
11.2018 - 08.2020

Barista

Gloria Jeans
02.2014 - 11.2018

RSA Responsible Service of Alcohol

Victoria Comission

Cert III in Hospitality And Food Handling

Box Hill Institute

High School Diploma -

Forest Hill College

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Gemma MillettBartender/Barista