Gemma Millett

Bartender/Barista

Nunawading,VIC

Summary

A reliable and passionate employee currently seeking a casual position in a hospitality role. Currently working full time and looking to work night and weekend shifts.

Overview

years of professional experience

Work History

Behavioural Therapist

Irabina Austism Services

Bayswater

2020.09 - Current

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Actively met KPI's weekly
Proactively communicated with colleagues through digital services such as outlook.
Demonstrated respect, friendliness and willingness to help wherever needed.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Maintained excellent attendance record, consistently arriving to work on time.
Exceeded goals through effective task prioritization and great work ethic.
Used coordination and planning skills to achieve results according to schedule.

Bar Supervisor

The Groove Train

Forest Hill

2018.11 - 2020.08

Completed bar opening and closing procedures.
Handled cash accurately and prepared nightly deposits.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Checked ID cards and verified bar guests were of legal age.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Purchased supplies according to expected demand.
Closed out cash register and prepared cashier report at close of business.
Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Implemented drink prep procedures that significantly reduced wasted stock.
Decreased waste, following strict recipes and drink measurement protocol.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Improved customer service rankings by resolving issues quickly and accurately.

Barista

Gloria Jeans

Forest Hill

2014.02 - 2018.11

Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Cleaned counters, machines, utensils and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Engendered customer loyalty by remembering personal preferences and allergy information.

Education

High School Diploma -

Forest Hill College

Cert III in Hospitality And Food Handling

Box Hill Institute

RSA Responsible Service of Alcohol

Victoria Comission

Skills

Flexible & Adaptable

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Timeline