Gemma Millett
Bartender/Barista
Nunawading,VIC
Summary
A reliable and passionate employee currently seeking a casual position in a hospitality role. Currently working full time and looking to work night and weekend shifts.
Overview
7
7
years of professional experience
Work History
Behavioural Therapist
Irabina Austism Services
Bayswater
09.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively met KPI's weekly
- Proactively communicated with colleagues through digital services such as outlook.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
Bar Supervisor
The Groove Train
Forest Hill
11.2018 - 08.2020
- Completed bar opening and closing procedures.
- Handled cash accurately and prepared nightly deposits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Purchased supplies according to expected demand.
- Closed out cash register and prepared cashier report at close of business.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Decreased waste, following strict recipes and drink measurement protocol.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
Barista
Gloria Jeans
Forest Hill
02.2014 - 11.2018
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Education
High School Diploma -
Forest Hill College
Cert III in Hospitality And Food Handling
Box Hill Institute
RSA Responsible Service of Alcohol
Victoria Comission
Skills
Flexible & Adaptable
Organization and Time management
Excellent work ethic
Latte Art
Cocktail/Drink knowledge
Timeline
Behavioural Therapist
Irabina Austism Services
09.2020 - Current
Bar Supervisor
The Groove Train
11.2018 - 08.2020
Barista
Gloria Jeans
02.2014 - 11.2018
RSA Responsible Service of Alcohol
Victoria Comission
Cert III in Hospitality And Food Handling
Box Hill Institute
High School Diploma -
Forest Hill College