GEMMA MOLONEY
Kingsford,Australia
Summary
During four years of study I developed a passion for the hospitality business, and continue to strive to expand my knowledge and skills in this global industry and in various industries with similar aspects. I would like to work in a business where I can expand my knowledge base, develop new skills and learning and continue to grow as an industry professional.
Overview
10
10
years of professional experience
Work History
Receptionist/Caretaker 88 Days Regional Work
Innisfail Budget Backpackers
Innisfail, Far North Queensland
03.2024 - 06.2024
- Customer service
- Managing between 80-100 backpackers
- Reception of hostel
- Collecting rent from lodgers
- Housekeeping of hostel
Sales Consultant
Fellowship International
Surry Hills
10.2023 - 02.2024
- Face to face sales
- Marketing for non-profit companies
- Hitting KPIs
- Generated over $20,000 revenue for companies
Manager in Training
The Twelve Hotel
Barna, Ireland
06.2022 - 07.2023
- Company Overview: 4 star boutique hotel
- Worked closely with the Front Office manager in running a smooth check in and check out procedure for all guests
- Managed group bookings and allocated rooms for each guest's needs
- Made reservations and confirmed upcoming reservations
- Bookings for dining were also made through the Front Office department
- Oversee all day to day operations in front of house, rooms divisions, and food and beverage departments
- 4 star boutique hotel
- Having been given this opportunity I feel that I have really mastered the smooth running of a successful hotel and have felt that I have been able to develop as an industry professional
Senior Food and Beverage Assistant
Adare Manor Golf Resort and Hotel
Adare, Limerick
11.2021 - 05.2022
- Company Overview: Five-star resort located in Adare Limerick
- Promoted to Senior Food and Beverage assistant
- Added responsibility for training new staff ensuring they can work to the property operational standards
- Responsible for opening, closing, and reconciling daily payments
- May be asked to also undertake other supervisory duties on a particular day if no duty manager is available
- Five-star resort located in Adare Limerick
- I enjoy this work as it allows me to develop as an industry professional and put into practice my college knowledge and work placement experiences
Food and Beverage Assistant
Adare Manor Golf Resort and Hotel
Adare, Limerick
12.2020 - 10.2021
- Company Overview: Five-star resort located in Adare Limerick
- Worked with a team looking after breakfast and afternoon tea service
- Responsible for following business operation procedures while always offering excellent customer service
- Responsible for receiving and reconciling customer payments
- Took part in online courses to enhance knowledge in the hospitality industry
- Assisted hosting due to staffing shortages
- Greeting guests on arrival, ensuring guests' needs are identified and managed including any dietary needs
- Assisted with in-house COVID protocols and reservations for food and beverage bookings
- Five-star resort located in Adare Limerick
Food & Beverage Assistant
Radisson Blu Hotel and Spa Limerick
Limerick
01.2019 - 10.2019
- Company Overview: Four-star hotel located on the Clare-Limerick border
- Had numerous responsibilities in the food and beverage space including opening and closing the bar, dealing with stock taking, receiving and reconciling payments, and ensuring excellent customer service was always offered
- Participated in a basic cookery course throughout the summer
- Participated in several online courses including HACCP training and First Aid training
- Four-star hotel located on the Clare-Limerick border
Optical Assistant
Specsavers Limerick
Limerick
09.2017 - 12.2018
- Delivered excellent customer service
- Assisted people before, during, and after their sight test
- Recommended the most suitable frames
- Cash handling, stock taking, and till operating
- Completed several online and classroom courses relating to clinical environments
Food and Beverage Assistant
Russell's Select Bar
Limerick
11.2014 - 06.2016
- Customer service
- Cash handling and till operating
- Opening the restaurant
- Stock taking and manual handling
Education
BA (HONS) INTERNATIONAL HOTEL MANAGEMENT -
ATLANTIC TECHNOLOGICAL UNIVERSITY
05.2022
Skills
- Time management
- Leadership
- Multitasking
- Sales
- Conflict Resolution
- Motivated
- Information Technology
- Excel
- Spreadsheets
- Hot Soft
- Computer
Websites
References
- Mr Brian Harrington, General Manager, Radisson Blu Hotel and Spa Limerick, Brian.harrington@radissonblu.com, 00+353(87)257 8253
- Rasa Alisauskaite, Assistant Food and Beverage Manager, Adare Manor Golf and Resort, Rasa.Alisauskatie@adaremanor.com, 00+353(86)2595692
- Patrick Kennedy, Deputy General Manager, The Twelve Hotel Galway, Patrick@thetwelvehotel.ie, 00+353(87)3312541
Timeline
Receptionist/Caretaker 88 Days Regional Work
Innisfail Budget Backpackers
03.2024 - 06.2024
Sales Consultant
Fellowship International
10.2023 - 02.2024
Manager in Training
The Twelve Hotel
06.2022 - 07.2023
Senior Food and Beverage Assistant
Adare Manor Golf Resort and Hotel
11.2021 - 05.2022
Food and Beverage Assistant
Adare Manor Golf Resort and Hotel
12.2020 - 10.2021
Food & Beverage Assistant
Radisson Blu Hotel and Spa Limerick
01.2019 - 10.2019
Optical Assistant
Specsavers Limerick
09.2017 - 12.2018
Food and Beverage Assistant
Russell's Select Bar
11.2014 - 06.2016
BA (HONS) INTERNATIONAL HOTEL MANAGEMENT -
ATLANTIC TECHNOLOGICAL UNIVERSITY
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