Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Hi, I’m
Gemma Murray
Saint Lucia
Summary
Overview
6
years of professional experience
Work History
Jimboomba Medical Centre
Medical Receptionist
09.2024 - Current
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
STG Projects Ltd
Finance Assistant
12.2022 - 05.2024
Job overview
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
HUC
UTC, OOH GP & 111 Call Centre Shift Manager
10.2018 - 04.2022
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanour, ensuring the safety of both patients and medical staff during critical incidents.
Education
Belfast Metropolitan College
OCR NQF Vocational Qualification from Text Production (Business Professional) Level 2
01.2012
University Overview
GPA: Distinction
Belfast Metropolitan College
City & Guilds Certification from Computerised Accounts Sage Level 1
01.2012
University Overview
GPA: First Class Pass
Sullivan Upper School
A-Levels from Mathematics, Further Mathematics, Physics, Art, History
01.2011
University Overview
Sullivan Upper School
GCSEs from 6 AAnd 4 A's
01.2009
University Overview
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Microsoft Office
- Accounts Receivable
- Accounts Payable
- Sage Accounting Software
- Reconciliation
Timeline
Medical Receptionist
Jimboomba Medical Centre
09.2024 - Current
Finance Assistant
STG Projects Ltd
12.2022 - 05.2024
UTC, OOH GP & 111 Call Centre Shift Manager
HUC
10.2018 - 04.2022
Belfast Metropolitan College
City & Guilds Certification from Computerised Accounts Sage Level 1
Sullivan Upper School
A-Levels from Mathematics, Further Mathematics, Physics, Art, History
Sullivan Upper School
GCSEs from 6 AAnd 4 A's
Belfast Metropolitan College
OCR NQF Vocational Qualification from Text Production (Business Professional) Level 2
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