Gemma Nelson
Geelong,VIC
Summary
Motivated second year Bachelor of Social Work student. Passionate about developing trusting relationships and advocating for the best interest of clients. Organised and dependable, eager to learn and manage multiple priorities with a positive attitude. Ability to demonstrate understanding of social work theory and its relevance to practice, committed to improving and developing my social work skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Worker
Limitless Support Services
01.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Developed and implemented individualised treatment plans for clients.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adhered to client confidentiality policies.
Dental Assistant
Barwon Health
07.2021 - Current
- Worked with patients and staff from diverse cultural backgrounds, demonstrating sensitivity and cultural competence.
- Adapted interventions and communication styles to respect and honor cultural differences.
- Collaborated with a diverse team of professionals, including psychologists, nurses, and educators, to provide comprehensive care for clients.
- Entered patient data into computer systems, adhering to strict patient confidentiality and maintaining high level of accuracy.
- Monitored patient comfort and safety during dental procedures.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on procedures, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address patient complaints and concerns through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Dental Assistant
Geelong Smile Studio
04.2018 - 07.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed and six-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for many procedures daily.
- Performed general chair-side duties for general dentistry, endodontic procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information and medical history for future reference.
Education
Certificate IV in Dental Assisting (Oral Health) -
Australian Dental Association Queensland
Melbourne, VIC02.2020
Certificate III in Dental Assisting -
Box Hill Institute of TAFE
Melbourne, VIC02.2019
Completed Year 12 VCE -
Geelong High School
Geelong10.2016
Current Education
Feb 2022 - Current
Bachelor of Social Work
Deakin University
Certification
Current - Working with Children's Check
Current - First Aid and CPR
Current - NDIS Worker Screening Check
Memberships
2023 - Current
Australian Association of Social Work Member
References
Joel Clark
Owner of Limitless Support Services
Phone: 0424 993 549
Michael Smith
Director of Oral Health Services for Barwon Health
Phone: 03 4215 7637
Luke Sier
Team Leader and Prosthodontist at Barwon Health
Phone: 03 4215 6972
Timeline
Support Worker
Limitless Support Services
01.2022 - Current
Dental Assistant
Barwon Health
07.2021 - Current
Dental Assistant
Geelong Smile Studio
04.2018 - 07.2021
Certificate IV in Dental Assisting (Oral Health) -
Australian Dental Association Queensland
Certificate III in Dental Assisting -
Box Hill Institute of TAFE
Completed Year 12 VCE -
Geelong High School
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