Gemma O'Connor
Goulburn,NSW
Summary
With a proven track record at Telstra PTY LTD, I excelled in driving team performance and sales growth, showcasing exceptional leadership and sales coaching abilities. Leveraging skills in operational budgeting and team building, I consistently enhanced retail operations and customer satisfaction, achieving significant business outcomes.
Overview
7
7
years of professional experience
Work History
Store Manager
Telstra PTY LTD
Goulburn, NSW
04.2023 - Current
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Recruited and trained new employees to meet job requirements.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Engaged in off-site meetings to enhance store performance and productivity.
- Prepared detailed reports outlining project performance against established KPIs.
- Generated weekly reports detailing progress towards sales targets and quotas.
- Monitored team sales targets and addressed deficiencies.
Assistant Store Manager
Telstra PTY LTD
Goulburn, NSW
08.2022 - 04.2023
- Trained new employees on store policies, procedures and customer service standards.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Monitored progress by establishing plans, budgets and measuring results.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delegated work to staff, setting priorities and goals.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Monitored and analyzed Key Performance Indicators (KPIs) to drive store performance and achieve sales targets.
Retail Sales Consultant
Telstra PTY LTD
Goulburn, NSW
07.2020 - 08.2022
- Managed deposits, financial transactions and business inventory.
- Assessed conflicts and identified solutions for clients promptly.
- Addressed customer questions and concerns regarding products and services.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Assisted with stock replenishment of shelves and displays.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers with selecting merchandise based on individual needs and preferences.
- Handled returns and exchanges according to company policies.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Created price tags and merchandise signs for new items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Upsold add-on items such as warranties or extended service plans when appropriate.
Bakery 2IC
Coles Amaroo
Amaroo, 2914
02.2018 - 12.2019
- Implemented new technologies into existing business practices.
- Collaborated with team members to identify solutions to problems.
- Reviewed work processes and identified areas for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular audits on inventory levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared weekly progress reports for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Coordinated with other departments to ensure smooth workflow.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Lockyer District High School
Gatton01-2014
Skills
- Operational budgeting
- Sales professional
- Sales coaching
- Team leadership
- Recruitment and hiring
- Policies and procedures
- Expense tracking
- Revenue generation
- Retail inventory management
- Performance reviews
- Staff supervision
- Customer service
- Problem-solving
- Team building
- Employee terminations
- Strategic thinker
Timeline
Store Manager
Telstra PTY LTD
04.2023 - Current
Assistant Store Manager
Telstra PTY LTD
08.2022 - 04.2023
Retail Sales Consultant
Telstra PTY LTD
07.2020 - 08.2022
Bakery 2IC
Coles Amaroo
02.2018 - 12.2019
High School Diploma -
Lockyer District High School
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