Kristy Pearn
Tamworth,NSW
Summary
Reliable, hardworking, and dedicated Customer Service star with 24 years of experience serving customers and operating a register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs, always ready to assist and learn.
Overview
25
25
years of professional experience
Work History
Cashier
Woolworths Group
01.2020 - Current
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Night Shift Filler
Big W
01.2019 - 02.2020
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Followed orders precisely for correct items, sizes and quantities.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
House Keeper
CH On Peel
01.2016 - 01.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
House Keeper
Hotel Collins
01.2012 - 01.2013
- Operated electronic backpack vacuums and floor sweepers.
- Handled requests for extra linens, toiletries and other supplies.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Verified cleanliness and organization of storage areas and carts.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
House Keeper
The Old Woolstore Apartment Hotel
01.2007 - 01.2009
- Washed and put away kitchen dishes, utensils and glassware.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Rotated linens in storerooms and replenished when supplies ran low.
House Keeper
Henry Jones Art Hotel
01.2004 - 01.2007
- Supported productivity increase and business growth through new hire training and mentoring.
- Analyzed team performance and identified opportunities for additional training.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Retail Assistant
Myer
01.1999 - 01.2001
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided very high level of service to all customers by employing effective communication and active listening skills.
- Assisted customers by helping to choose appropriate gift wrapping materials.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Education
Certificate II - Retail Operations
Hobart College
Mount Nelson, TAS12.2000
Year 11 -
Hobart College
Mount Nelson, TAS12.1999
Care Leader Program -
Kingston High School
Kingston, TAS12.1998
Skills
- Coaching and Mentoring
- Customer Service
- POS Systems Operations
- Active Listening
- Critical Thinking
- Teamwork and Collaboration
References
- Bec Kent - Professional Reference (Boss) Contact: 0423 909 549
- Gemma O'Grady - Professional Reference (Coworker) Contact: 0422 920 835
- Rachael Tarratt - Personal Reference (Friend) Contact: 0448 460 006
- Alison Farr - Personal Reference (Friend) Contact: 0457 612 497
Timeline
Cashier
Woolworths Group
01.2020 - Current
Night Shift Filler
Big W
01.2019 - 02.2020
House Keeper
CH On Peel
01.2016 - 01.2020
House Keeper
Hotel Collins
01.2012 - 01.2013
House Keeper
The Old Woolstore Apartment Hotel
01.2007 - 01.2009
House Keeper
Henry Jones Art Hotel
01.2004 - 01.2007
Retail Assistant
Myer
01.1999 - 01.2001
Certificate II - Retail Operations
Hobart College
Year 11 -
Hobart College
Care Leader Program -
Kingston High School
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