Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GEMMA PENFOLD

Townsville,QLD

Summary

Highly motivated, committed to goal-setting, planning and following through to achieve results. Performs well under pressure, polite, punctual and well presented, and has a friendly and approachable disposition.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Operating Thearte Assistant (003)

Queensland Health
02.2025 - Current
  • Assist with the transfer of patients to ans from operating tables using appropriate equipment.
  • Assist with Perioperative antiseptic preparation, limb support and manipulation, irrigation fluids and basic cardiac pulmonary resuscitation.
  • Apply cast, splints and other appliances to patients as directed.
  • Cleaning of operating theatres and associated areas in accordance to Queensland Health Guidelines and Infection Control Guidelines.
  • Maintain stock levels within the theatre.


Clinical Assistant (CA3)

Queensland Health
06.2023 - 02.2025
  • Duties are to provide support to Radiologists, Radiographers, Nuclear Medicine Technologists, Sonographers and Nursing staff in the provision of Medical Imaging Services to inpatients and outpatients of Townsville University Hospital.
  • Liaise with and take direction from the Medical Imaging professionals within the immediate team. Provide a defined range of tasks as prescribed and work under their direction.
  • Provide assistance with patient flow in rostered area of the medical imaging service, including assistance with patient preparation / examination procedure, in area of allocation.
  • Escort patients to and from examination rooms and organise non-invasive imaging equipment set ups for patient examinations.
  • Liaise with clients (referring physicians) requesting Medical Imaging procedures about patient flow through the imaging area.
  • Support professional staff in the production and dispatch of film for duplication and CD’s for image transfer (freedom of information and clinical management) under direction of senior radiography staff.
  • Book inpatient appointments and liaise with wards on getting patients to and from medical imaging department.
  • Removing patient cannulas.
  • Escort patients back to wards.
  • Restock of equipment and linen in medical imaging area.
  • Manage inpatient flow for the department for all modalities.

Administrative Assistant

James Cook University
02.2023 - 06.2023
  • Staff Travel officer - book all staff travel requirements in a timely manner through corporate travel system.
  • Purchasing officer - purchase all requirements for college of medicine & dentistry.
  • Raise purchase orders through finance systems.
  • Acquire staff credit cards.
  • Create and submit staff reimbursements.
  • Order Stationery requirements for College of Medicine & dentistry.
  • Complete all casual contracts.
  • Manage multiple email accounts.
  • Perform all other administrative duties.
  • Organise catering for functions.
  • This role is only a temporary contract to cover long service leave.

HR Advisor

Honeycombes Sales & Service
09.2022 - 02.2023
  • Provide confidential admin support to HR manager.
  • Meet project deliverables within required time-frames/deadlines.
  • Data entry and data management.
  • Preparing confidential documents including employee Contracts & Agreements, letters of offer, HR forms, policies & procedures.
  • Conduct new employee inductions and ensure all induction documents are received and saved.
  • Oversee HR alerts for employee probation reviews over 4 branches.
  • Action all incoming HR emails.
  • Manage all training required for employees - eg: first aid, fork lift.
  • Manage all aspects of training for apprentices and trainees.
  • Recruitment for 4 branches including: working with managers to determine recruitment needs, creating job ads & advertising positions, participating in interviews, preforming reference checks, advising successful and unsuccessful applicants and organising on boarding.

Guest Service Agent/Supervisor

Virgin Australia
06.2022 - 09.2022
  • Directing VA guests as they arrive at the airport.
  • Re booking flights.
  • Correctly checking in guests.
  • Handling flight disruptions and cancellations.
  • Boarding gate duties including boarding gate announcements.
  • Assisting special needs guests.
  • Shift supervisor.

ADMINISTRATION OFFICER/ PATIENT SERVICES OFFICER (wards)

Townsville Hospital Health Services
08.2021 - 05.2022
  • Patient admissions and discharges
  • Preparing reports for clinical staff
  • Patient transfers
  • Preparing patient charts
  • Handling all phone enquiries
  • Organize and prioritize work to complete assignments in a timely, efficient manner.
  • Work with a strong attention to detail and excellent record-keeping abilities.
  • Prepare and finalize Run sheets for Outreach and pop-up clinic's
  • Book staff travel, accommodation and vehicles for outreach clinic's
  • Register patients and book appointments
  • Consulted Physicians, Colleagues, and Supervisors when appropriate to ensure the highest level of patient care.

ADMINISTRATION OFFICER

Sharehouse Youth Programs Inc
06.2020 - 07.2021
  • Accounts payable/receivable
  • Xero accounting/ Microsoft Office suite
  • Daily banking reconciliation/Payroll
  • Property Management relief, prepare leases and tenancies /inspections.
  • Worked well independently and on a team to solve problems.
  • Leveraged strong relationships and networks to increase company presence and opportunities.
  • Utilized strong decision-making and problem-solving skills.
  • Record relevant information notes in clients case notes.

ADMINISTRATION

Mariners North Apartments
06.2018 - 02.2020
  • 52 Apartments
  • Welcoming & greeting guests, tour bookings, quotes, guest requests.
  • Hirum Software & Microsoft Office.
  • Admin duties.

SALES ASSISTANT

Sussan
08.2015 - 05.2018
  • Customer service in sales and visual merchandise.
  • Relief store manager for holiday cover.

HAIRDRESSER

Country Barbers/Ye Old Barbers
01.1999 - 01.2015
  • Completed Certificate III apprenticeship in Hairdressing.

Education

High School Diploma -

Charters Towers High School
Charters Towers, QLD

Skills

  • Conflict Resolution
  • Communication
  • Customer Service
  • Ability to Work Under Pressure
  • Time Management
  • Ability to Work in a Team
  • Ability to Multitask
  • Adaptability
  • Fast Learner
  • Communication Skills
  • Microsoft Office
  • Flexibility and Adaptability
  • Problem Solving
  • Leadership and Teamwork
  • Data entry
  • Computer skills
  • Microsoft Word
  • Confidential document control

Certification

  • Cert 3 Hairdressing
  • Cert 3 Medical Administration
  • Current First Aid & CPR Certificate, Australia Wide First Aid
  • RSA & Food Handling
  • Current Blue Card
  • Fully Covid Vaccinated

Timeline

Operating Thearte Assistant (003)

Queensland Health
02.2025 - Current

Clinical Assistant (CA3)

Queensland Health
06.2023 - 02.2025

Administrative Assistant

James Cook University
02.2023 - 06.2023

HR Advisor

Honeycombes Sales & Service
09.2022 - 02.2023

Guest Service Agent/Supervisor

Virgin Australia
06.2022 - 09.2022

ADMINISTRATION OFFICER/ PATIENT SERVICES OFFICER (wards)

Townsville Hospital Health Services
08.2021 - 05.2022

ADMINISTRATION OFFICER

Sharehouse Youth Programs Inc
06.2020 - 07.2021

ADMINISTRATION

Mariners North Apartments
06.2018 - 02.2020

SALES ASSISTANT

Sussan
08.2015 - 05.2018

HAIRDRESSER

Country Barbers/Ye Old Barbers
01.1999 - 01.2015

High School Diploma -

Charters Towers High School

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