Gemma Phillips

Work History

Creations on Clyde

12.2017 - 11.2018

Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
Created custom flower arrangements and gift Hampers for in-store customers.
Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
Listened to the needs and desires of customers in order to identify and recommend the best products.
Was in charge of opening and closing the cash register on a daily basis, as well as generating daily sales reports.
Was in charge of preparing incoming flower stocks for use in arrangements and bouquets.
Checked customer prices and processed sales by scanning barcodes.
Created general purpose and special occasion flower arrangements using recommended floral design guidelines.
Responsible for Opening and Closing The Florist.

McArthur Community Care

12.2012 - 08.2015

Organised and managed the care of patients undergoing various therapies and procedures.
Maintained optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads.
Implemented care plans for patient treatment after evaluating physician medical regimens.
Provided wound care, ostomy care, pressure ulcer prevention, and pain management to patients recovering from medical or surgical procedures.
All aspects of the nursing assessment, including treatment, medications and IVs administered, discharge instructions, and follow-up care, were accurately documented.
Collaborated with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualised care plans, and I used electronic charting systems to track all patient interactions and interventions.
Physical assessments, medication, and chronic disease management were all part of my care for home health patients.

Heritage Gardens Aged Care Facility

03.2009 - 05.2012

Assisted clients with all aspects of their personal hygiene, from simple cleaning to daily exercise to bathing and grooming.
Wrote and updated office and operations manuals for the household to define staff expectations, confidentiality requirements, and household and office procedures.
Helped patients with personal hygiene tasks like bathing, dressing, and grooming on a daily basis.
Kept meticulous records of patient care, progression, medication administration, and health or other conditions changes.
Changed bed linens, made the bed, and laundered soiled linens to keep the patients' beds clean.
Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
Cleaned homes and living spaces, ran errands, and prepared meals for over patients day.

A Dutch Family

08.2000 - 11.2002

Facilitated relationships with both children and parents by creating a caring and structured home environment.
Limited TV and mobile device time by playing games and reading books to young children.
Prepared tasty, healthy meals for family of to encourage good eating habits.
Planned and coordinated a variety of activities to promote physical and mental growth.
Kept track of schedules for children's sleeping, eating, and schooling.
Drove children to various types of activities, including dance, to maintain extracurricular routines.
Got the kids involved in taking care of the pets and doing chores around the house.
Prepared tasty, healthy meals for the children to encourage good eating habits.
Performed light housekeeping duties such as dusting, mopping, and to keep the household efficient and neat.
Traveled with families to care for children, allowing parents to spend private time with their children while providing them with fun adventures in a variety of settings.
Encouraged and gave children in my care English language Tuition.

Centrelink Call Centre

01.2000 - 07.2000

Handled over 60 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction And meet KPI's.
Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.
Provided clients with basic technical support for a variety of company products.
Facilitated inter-departmental communication to provide effective customer support.

Alsafe Safety

04.1997 - 08.1999

Kept accurate, current, and compliant financial records by monitoring and addressing variances.
Improved the organisation's payment collection, AP/AR, deposit, and recordkeeping systems.
Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.