Summary
Overview
Work History
Education
Skills
References
Timeline
Receptionist

Gemma Post

Currumbin Valley

Summary

Resourceful Travel and Events Coordinator passionate about providing dream experiences. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique experiences within Australia and Overseas. Organised and dependable candidate successful at managing multiple priorities with a bubbly, positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organisational skills and attention to detail. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management, rostering and event promotion and marketing. Adept at problem-solving and working within a team to make every experience special.

Overview

20
20
years of professional experience

Work History

Special Events Coordinator/Supervisor

Real Escapes Events
11.2021 - Current
  • Supervise staff from several different locations to create a seamless team environment
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Ensure all content is competitively priced and positioned in the market
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Stay up-to-date on event trends sharing knowledge and insights with clients while designing exciting and personalised events depending on the occasion.
  • Including accommodations, activities, and transportation, ensuring a seamless experience
  • Work with clients to create and manage travel budgets, offering cost-effective solutions and options.
  • Make reservations for flights, hotels, tours, and other travel services, handling all the necessary arrangements.
  • Provide exceptional customer service and support throughout the travel process, including during and after the trip.
  • Handle any related issues or complications, ensuring clients have a worry-free experience.
  • Actively promote specially created packages, deals, and upsell opportunities while always aiming to exceed sales targets.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees with training ans product knowledge.
  • Rostering successful work schedules for each team member to maintain deadlines and fully staff shifts.

Business Owner/ Manager/ Career Break

Rockabilly Jr.
01.2013 - 01.2020
  • I took this time off to have my children, but I believe stay at home parenting cultivates a versatile skill set valuable to the workplace. Time management, organisation, multitasking, problem-solving, communication, conflict resolution, emotional intelligence, adaptability, financial management, leadership, stress management, networking, empathy, project management, and self-motivation skills are honed through parenting. I think this makes me an ideal candidates for roles requiring strong adaptability, and resilience in the workplace.
  • During this time I started two successful businesses
  • These businesses were busy e-commerce stores and required me to work alongside international wholesalers and factories to create our unique designs
  • Day to day duties required me to communicate with customers and wholesalers effectively and efficiently, merchandise stock and organise the website, stock orders and payments, all financials, updating spreadsheets and designing new lines.

Domestic and International Travel Sales Consultant

STA Travel Westfield Chermside
08.2012 - 12.2012
  • Responsible for organising all travel for international and domestic clients
  • Liaising with specialised travel wholesalers to book domestic and international tours, visas, car hire, accommodation and transfers
  • Reservations of detailed and complex itineraries
  • Managing travel requests over email and phone, often working to tight deadlines and responding to last minute requests for changes
  • Other duties included, organisation of product information nights, liaising with wholesalers to arrange morning meetings, working autonomously as well as part of a team
  • Use of multiple CRM systems including Amadeus GDS, DTM Dolphin, Calypso and Microsoft Office Suite.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Generated reports on travel trends and customer feedback to inform business goals.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Helped customers with passport and visa applications.

Domestic and International Travel Sales Consultant

STA Travel University of Queensland
02.2012 - 12.2012
  • Responsible for organising all travel for international and domestic clients
  • Liaising with specialised travel wholesalers to book domestic and international tours, visas, car hire, accommodation and transfers
  • Reservations of detailed and complex itineraries
  • Managing travel requests over email and phone, often working to tight deadlines and responding to last minute requests for changes
  • Other duties included, organisation of product information nights, liaising with wholesalers to arrange morning meetings, working autonomously as well as part of a team
  • Use of multiple CRM systems including Amadeus GDS, DTM Dolphin, Calypso and Microsoft Office Suite.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Generated reports on travel trends and customer feedback to inform business goals.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Helped customers with passport and visa applications.

Domestic and International Travel Sales Consultant

STA Travel Fremantle
11.2010 - 12.2011
  • Responsible for organising all travel for international and domestic clients
  • Liaising with specialised travel wholesalers to book domestic and international tours, visas, car hire, accommodation and transfers
  • Reservations of detailed and complex itineraries
  • Managing travel requests over email and phone, often working to tight deadlines and responding to last minute requests for changes
  • Other duties included, organisation of product information nights, liaising with wholesalers to arrange morning meetings, working autonomously as well as part of a team
  • Use of multiple CRM systems including Amadeus GDS, DTM Dolphin, Calypso and Microsoft Office Suite.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Generated reports on travel trends and customer feedback to inform business goals.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Helped customers with passport and visa applications.

Sales Assistant

Bright Eyes Sunglasses
03.2009 - 11.2010
  • This is a casual position taken up to support myself while studying at university
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Established rapport with customers using active listening and interpersonal skills.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Coordinated logistics and catering for meetings and sales events.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Club Receptionist

University Club of Western Australia
06.2008 - 02.2009
  • Meeting and greeting of guests, meeting deadlines for event organisation, RSVP’s for events, design of event marketing material new member and prospective member enquires, member cancellations and suspensions and updating member information.
  • Compiled feedback to help management improve guest relations policies and prevent common conflicts.
  • Answered multi-line telephone system to aid guests, direct callers and take messages.
  • Sold tickets for different activities, dinners and special events.
  • Typed up professional business correspondence, reports and other documents.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with VIP guests.

Guest Relations Officer

Sunsail Worldwide Charters
11.2007 - 05.2008
  • Guest Relations Officers are responsible for the first impression guests have of the company.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Day to day duties included; meeting and greeting guests at the airport, arranging transfers and assisted guests with check-ins, account inquiries and any additional services needed.
  • Guest Relations officer, plays a pivotal role in ensuring our VIP clients have a seamless, unforgettable sailing experience. I was in charge of providing tailored services, and addressing their needs and preferences.
    This role collaborates with clients to create bespoke sailing itineraries, including destination recommendations, on-board amenities, and activities.
  • As well as general daily administrative duties, daily payments and banking, organisation of morning meetings, management of all arrivals and departures follow up of complaints and potential damage charges.


Contiki European Site Representative

Contiki Holidays
02.2007 - 10.2007
  • Duties included meeting and greeting all guests to our venue, co-ordination of large group events.
  • Trained new team members on site policies and procedures.
  • Provided onsite training to help develop employee skills.
  • Resolved issues among team members to keep employees on task.
  • Implemented best practices and safe operating procedures.
  • Worked with personnel and managers to meet strict timelines.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Web Based Sales and Reservations Consultant

Contiki Holidays
01.2006 - 01.2007
  • Day to day operation included; answering customer enquiries and managing travel requests over email and phone, working to tight deadlines and responding to last minute bookings and amendments.
  • Resolved various issues and discrepancies for customers.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Booking Contiki holidays through Tropics Travel, use of Calypso, payments, sharing knowledge regarding Contiki and its products, and all relevant booking administration.
  • Work closely with European sales team to ensure KPI's are met and maintained.


Domestic and International Travel Sales Consultant

Harvey World Travel
04.2004 - 11.2005
  • Duties included both international and domestic travel sales for the retail travel market, reservations of detailed and complex itineraries and coordination of group bookings on a large scale, executives and corporate events.
  • Event management of product information nights, liaising with wholesalers to arrange meetings and product development. Use of Galileo, Viewpoint, Crosscheck travel and the Microsoft Office Suite.
  • Worked closely with wholesale websites like last-minute and booking.com
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Education

Bachelor of Midwifery - Midwifery

Griffith University
Brisbane, QLD

Bachelor of Education - Primary education

Curtin University of Technology
Perth, WA

Certificate III in Pathology - Phebotomy

Gold Coast TAFE
Southport, QLD
2019

Certificate III in Tourism and International Travel Sales -

Cooloola Sunshine Institute of TAFE
Mooloolaba, QLD
2005

School -

Mountain Creek State High School
Mooloolaba, QLD
2003

2002

Skills

  • Interpersonal Communication
  • Problem Resolution
  • Self-Directed and Team Player
  • Analytical Thinker
  • Good Telephone Etiquette
  • Impeccable Attention to Detail
  • Dependable and Responsible
  • Supervision and Leadership
  • Organisation and Time Management

References

References available on request.

Timeline

Special Events Coordinator/Supervisor

Real Escapes Events
11.2021 - Current

Business Owner/ Manager/ Career Break

Rockabilly Jr.
01.2013 - 01.2020

Domestic and International Travel Sales Consultant

STA Travel Westfield Chermside
08.2012 - 12.2012

Domestic and International Travel Sales Consultant

STA Travel University of Queensland
02.2012 - 12.2012

Domestic and International Travel Sales Consultant

STA Travel Fremantle
11.2010 - 12.2011

Sales Assistant

Bright Eyes Sunglasses
03.2009 - 11.2010

Club Receptionist

University Club of Western Australia
06.2008 - 02.2009

Guest Relations Officer

Sunsail Worldwide Charters
11.2007 - 05.2008

Contiki European Site Representative

Contiki Holidays
02.2007 - 10.2007

Web Based Sales and Reservations Consultant

Contiki Holidays
01.2006 - 01.2007

Domestic and International Travel Sales Consultant

Harvey World Travel
04.2004 - 11.2005

Bachelor of Midwifery - Midwifery

Griffith University

Bachelor of Education - Primary education

Curtin University of Technology

Certificate III in Pathology - Phebotomy

Gold Coast TAFE

Certificate III in Tourism and International Travel Sales -

Cooloola Sunshine Institute of TAFE

School -

Mountain Creek State High School

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