Gemma Robinson

• An active role supporting the implementation of an approved learning framework, and supporting children's wellbeing, learning and development to an infant room of 24 babies a day.
• Lead, guide and support my team to provide high quality early childhood education and care.
• Developing Children’s Programs (reflecting Early Years Learning Framework guidelines).
• Working knowledge of the National Quality Framework: National Regulations, National Quality Standards (NQS), Early Years Learning Framework (EYLF).
• Providing safe, high quality childcare services and contributing to a safe and nurturing environment.
• Delegating tasks and supervising activities of children on a daily basis.
• Supporting children’s families by sharing relevant records and communicating children’s development needs.
• Developing positive relationships with parents and children.
• Ensuring that accurate records are being kept and recorded sufficiently in relation to incident reports, medication and daily communications.
• Strong ability to adhere to policies and procedures in an Early Childhood Practice.

Early Learning On Bribie- Early Childhood Educational Room Leader

Shell Cove, NSW | May 2022 - June 2023

Zuccoli Early Learners- Early Childhood Educational Room Leader

Darwin, NT | Oct 2021 - May 2022

• An active Customer Service and Call Centre role within the gaming and wagering industry.
• First point of contact for any client queries and/or questions.
• Placing bets on behalf of clients.
• Creation, management and resulting of betting markets.
• Maintaining a high level of customer service.
• Assisting in profiling of new and existing clients.
• Ensuring the needs of the customer are the primary focus at all times.
• Assisting Team Leaders with ad hoc tasks.
• Escalating issues to supervisors and management.
• Experience with meeting KEY Performance Indicators (KPI'S).

• Assisting in ensuring that all internal business operations are being administered to with invoicing, contract administration and other administrative tasks.
• Performing general administrative and office duties to a very high standard, including daily job scheduling, high attention to detail in preparation of new job requests, managing daily emails, maintaining spreadsheets and data entry.
• Performing general reception duties including answering and directing daily phone calls.
• Strong customer engagement focus, including assisting with general enquiries, coordinating and managing bookings.
• A high level of invoicing experience with reactive works including tracking of billable hours.
• Experience with KEY Performance Indicators (KPI’S) and managing various software portals.
• Management and processing of invoice transactions, rebates and incentives.
• Weekly vehicle management including organising vehicle servicing.
• Recording daily stock deliveries and management of new stock required.

• Strong stakeholder and client engagement and relationship focus, including showing properties to and liaising with prospective tenants and having well-developed, clear and effective verbal and written communication skills.
• Conducting routine property inspections as well as performing and documenting detailed incoming and outgoing inspections.
• A strong understanding of and commitment to following office and legislative requirements and standards, including the preparation of breach notices.
• Performed lease renewals with tenants.
• Performed general administrative and office duties to a very high standard.
• Preliminary analysis and processing of prospective tenant applications, with high attention to detail (using TICA.com.au system).
• Detailed, customised preparation of tenancy agreements (using Dynamic Forms system)
• Facilitated lease sign ups.
• Online marketing and advertising of property portfolio (e.g. via realestate.com.au; domain.com.au).
• Processing and monitoring financial transactions, including monitoring and maintaining arrears payments, daily banking (including generating rent receipts), data entry (invoices, etc).
• Coordinating and managing maintenance repairs.