Gemma Ryan
Mudgee
Summary
Results-oriented hospitality professional with experience in customer engagement and commercial cleaning. Successfully resolved customer issues, enhancing satisfaction while maintaining meticulous standards in cleanliness and inventory management. Strong team player committed to operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Commercial Cleaner
Sparkle and shine professional services
Mudgee
01.2026 - Current
Store Assistant
Mudgee Birds and Aquariums
Mudgee
07.2020 - 01.2025
- Engaged customers through effective interpersonal skills to foster positive relationships.
- Maintained and updated databases with accurate, current information.
- Checked and refilled inventory to ensure availability of products.
- Cleaned and changed bedding in animal cages to promote hygiene.
- Resolved customer issues promptly, contributing to high satisfaction rates.
- Collaborated effectively in team environments while excelling in individual tasks.
Commercial Cleaner
K & co cleaning
Mudgee
02.2023 - 02.2024
- Executed comprehensive cleaning operations in commercial properties, including vacuuming, mopping, and dusting.
- Maintained exterior cleanliness by clearing debris from walkways and entrances.
- Created cleaning solutions by mixing appropriate ratios of water and chemicals.
- Replenished essential supplies in restrooms and kitchens regularly to ensure availability.
- Reported significant maintenance concerns to supervisors after addressing minor issues.
- Adhered to safety standards when using cleaning equipment to avoid accidents.
- Ensured compliance with security measures throughout shifts.
- Arranged furniture for events efficiently by setting up chairs and tables in designated areas.
Kitchen Hand
Cafe 89
Mudgee
07.2021 - 03.2022
- Maintained clean workstation to support food safety and hygiene throughout all shift hours.
- Washed and sanitized plates to ensure compliance with health and safety standards.
- Prepared food and stored items properly to prevent cross-contamination.
- Peeled and cut fruits and vegetables for efficient cooking and serving preparation.
- Completed food orders quickly and efficiently.
- Cleaned kitchen to standards after each shift.
Education
Some College (No Degree) -
Mudgee High School
Mudgee Skills
- Sanitation practices
- Attention to safety
- Time efficiency
- Attention to detail
- Problem solving
- Customer service
- Customer loyalty building
- Team collaboration
- Independent work
- Consistent performance
- willingness to learn
Certification
- White card
- RSA/RCG
Timeline
Commercial Cleaner
Sparkle and shine professional services
01.2026 - Current
Commercial Cleaner
K & co cleaning
02.2023 - 02.2024
Kitchen Hand
Cafe 89
07.2021 - 03.2022
Store Assistant
Mudgee Birds and Aquariums
07.2020 - 01.2025
Some College (No Degree) -
Mudgee High School