Gemma Ryder
Rye, VIC 3941,VIC
Overview
9
9
years of professional experience
Work History
Property Manager
century 21 wentworth frankston
Frankston , Vic
01.2016 - 07.2018
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Oversaw daily operations, maintenance, and administration of various properties.
- Collected monthly assessments, rental fees, deposits and payments.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Met with clients to negotiate management and service contracts.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
Administrative Assistant
century 21 wentworth frankston
Frankston , vic
04.2016 - 03.2018
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained inventory of office supplies and placed orders when necessary.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Developed and maintained filing systems for confidential documents and records.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Greeted visitors and provided general information about the company.
- Managed office supplies inventory and placed orders when necessary.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Directed customer inquiries to appropriate department personnel.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
PCA
The bays aged care
Hastings , Vic
01.2010 - 06.2014
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered questions from family members regarding patient's condition or care plan.
- Responded promptly to emergency situations according to established protocols.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Assisted patients with recreational activities such as reading books or playing board games.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Skills
- Adaptable
- Exceptional oral and written communication skills
- Property inspections
- Eviction procedures
- Eviction notices
- Leasing operations
- Property management
- Customer service-focused
- Property marketing and promotion
- Rent collection
- Lease renewals
- Business development
- Staff management
Timeline
Administrative Assistant
century 21 wentworth frankston
04.2016 - 03.2018
Property Manager
century 21 wentworth frankston
01.2016 - 07.2018
PCA
The bays aged care
01.2010 - 06.2014