Gemma Sirs

Highly experienced and versatile former law enforcement professional with 19 years of combined service in Australia and the UK, including frontline policing, emergency call-taking, dispatch, and task vetting roles. Recognised for strong communication and interpersonal skills, with the ability to build trust, provide reassurance, and manage sensitive situations with empathy and professionalism. A quick thinker and calm presence under pressure, skilled in real-time risk assessment, problem solving, and intelligence gathering. Adept at working collaboratively with external agencies, stakeholders, and multidisciplinary teams to support community safety and operational outcomes. Experienced in conducting thorough investigations, gathering evidence, interviewing witnesses, and compiling high-quality reports for legal and operational use. Now seeking to transition into a civilian role where these strengths can contribute to community safety, service delivery, and organisational resilience. Strong team player who works effectively with others to manage incidents safely, efficiently, and successfully.

Experienced with handling high-call volumes and addressing customer inquiries effectively. Utilizes excellent communication and problem-solving skills to provide accurate and timely assistance. Knowledge of customer service protocols and maintaining professional demeanor under pressure.

Committed communication professional with proven track record in delivering high-quality customer service and support. Equipped with extensive experience in managing and resolving wide range of inquiries efficiently. Recognized for fostering teamwork and adaptability, ensuring seamless operations and positive outcomes.

Professional communicator with experience in high-pressure environments, adept at managing multiple calls and providing accurate information efficiently. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic settings. Skilled in active listening, problem-solving, and customer service, with calm and organized approach employers value.