- Volunteering
- Gym Workouts
- I enjoy helping others and giving back to the community
- Dancing
- I have a passion for photography and editing photos
- Animal Welfare Advocacy
- Swimming
- Regularly practice mindfulness and meditation for overall wellness
- Animal Care
- Volunteering at local animal shelters and rescue organizations
- Personal Development and Self-Improvement
Gemma Stange
Melbourne
Summary
My background is a perfect combination of professional customer service experience, alongside personal interest and understanding of expectations of the animal care industry, which has assisted in fulfilling my potential in tertiary education and volunteering opportunities. I am currently a volunteer for Reptile Encounters, at which I am learning the very essential tasks to the prosperity of their animal occupants, as well as expanding on my current knowledge for animal care. This adds to my varying professional skills including reliability, being detail-oriented and being knowledgeable in appropriate pet handling techniques and necessary enrichment requirements for stimulating the minds of animals held in enclosures or being kept for observation. From the moment I entered my senior years of high school, I have been granted unique learning and growth opportunities that I feel make me a distinguished candidate for employment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FOH Team Member
Funlab Pty Ltd
03.2023 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter.
- Greeted customers warmly upon arrival, setting a welcoming tone for their guest experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
Food and Beverage Attendant
The Sporting Globe Bar & Grill
02.2024 - 05.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for customers.
- Reduced waste by implementing effective portion control and inventory management practices.
Guest Services Attendant
Zone Bowling
10.2019 - 03.2023
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Contributed to revenue growth by upselling available upgrades and add-on services.
- Maintained detailed records of guest preferences, enabling personalized experiences during repeat visits during league bowling.
- Supported front desk operations by efficiently handling phone calls, emails, and walk-in guests.
- Trained new Guest Service Attendants on best practices for delivering exceptional hospitality experiences.
- Cross-trained in all areas of the venue.
- Promoted to Party-coordinator, in which I was training new party hosts and leading team meetings for younger employees.
- Took constructive criticism from managers, as well as providing feeding from customer experiences.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
Education
Bachelor of Science - Wildlife And Conservation Biology
Deakin University
Melbourne, VIC01-2027
Certificate III - Wildlife And Exhibited Animal Care
Taronga Training Institute
Melbourne Zoo, Vic12-2022
VCE Certification -
Avila College
Melbourne, VIC01-2021
Certificate II - Animal Studies
Box Hill Institute of TAFE
Melbourne, VIC12-2020
Skills
- Animal care
- Patience and tolerance
- Cleaning protocols
- Pet handling
- Attention to detail
- Creativity
Accomplishments
- Completed work experience program at Melbourne Zoo (2021)
- Awarded High Achiever (highest ranking student) in Agriculture and Horticulture at Avila College graduation (2021)
- Promoted to Party Coordinator by efficiently hosting children's parties across a 3 year period (2022)
- Supervised team of roughly 40 staff members as a Party Coordinator
- Assisted in difficult task of collecting blood samples from snow leopards (Melbourne Zoo) by video recording procedure (2022)
- Assisted in regular maintenance of enrichment for varying species across practical placements at Melbourne Zoo (2022)
- Assisted in task of recording Sumatran Tiger training session by video recording the procedure for future meetings at Melbourne Zoo (2022)
Certification
- Certificate II Animal Studies (Box hill Institute - 2020)
- Completion of Work Experience Program (Melbourne Zoo - 2021)
- Victorian Certificate of Education (Avila College - 2021)
- Probationary Australian Driver's License (2022 - 2026)
- Responsible Service of Alcohol (2022 - 2025)
- Certificate III Wildlife and Exhibited Animal Care (Taronga Training Institute/Melbourne Zoo - 2022)
Interests
Timeline
Food and Beverage Attendant
The Sporting Globe Bar & Grill
02.2024 - 05.2024
FOH Team Member
Funlab Pty Ltd
03.2023 - Current
Guest Services Attendant
Zone Bowling
10.2019 - 03.2023
Bachelor of Science - Wildlife And Conservation Biology
Deakin University
Certificate III - Wildlife And Exhibited Animal Care
Taronga Training Institute
VCE Certification -
Avila College
Certificate II - Animal Studies
Box Hill Institute of TAFE
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