Gemma Stennings
Glenorchy
Summary
25 Years old with 3 Years of retail experience in fast-paced store environments. Proven ability to drive sales, manage inventory, and deliver exceptional customer service. Skilled in team collaboration, point-of-sale systems, and maintaining organized and visually appealing displays. Committed to creating positive shopping experiences and contributing to store success.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Zing Popculture/EB Games
10.2022 - Current
- Product Expertise – Deep familiarity with pop culture categories like anime, comics, movies, video games, and collectibles.
- Fan Engagement – Ability to connect with customers based on shared interests, helping them find what they love.
- Trend Awareness – Staying up to date with new releases, fan trends, and viral products.
- Customer Service Excellence – Engaging with diverse customers, answering questions, resolving issues, and creating a welcoming atmosphere.
- Point of Sale Operation – Handling cash, credit transactions, refunds, and using retail systems efficiently.
- Inventory Management – Stocking shelves, conducting inventory counts, and helping track product movement.
- Visual Merchandising – Setting up displays, arranging themed sections (e.g. anime, movies, games), and promoting seasonal or limited-edition items.
- Upselling & Cross-Selling
- Meeting Sales Goals – Working toward daily/weekly targets and contributing to team performance.
- Customer Loyalty Programs – Enrolling and educating customers on loyalty or rewards programs.
Sales Associate
Dusk Australasia
10.2022 - Current
- Customer Service Excellence – Greeting and assisting customers, offering personalized recommendations, and ensuring a positive shopping experience.
- Point of Sale Operation – Handling cash/card transactions, returns, and using retail software efficiently.
- Product Demonstration – Explaining the differences between scents, wax types, and burn times to help customers choose the right candle.
- Upselling & Cross-Selling – Suggesting related products like diffusers, wax melts, or essentials.
- Merchandising & Display – Creating appealing product displays that highlight seasonal scents, sales, or gift bundles.
- Inventory Management – Restocking shelves, tracking product levels, and assisting in stockroom organization.
- Loss Prevention – Monitoring store activity to reduce shrinkage and ensure product safety.
- Store Maintenance – Keeping the store clean, organized, and aligned with brand aesthetics.
- Customer Loyalty Programs – Enrolling and educating customers on loyalty or rewards programs.
Street Team Member
7HOFM
2017 - 2022
- Brand Promotion – Representing the radio station positively at events, increasing visibility and brand recognition in the community.
- Guerrilla Marketing – Distributing flyers, swag, and promotional materials in high-traffic areas.
- Social Media Engagement – Capturing and posting live content (photos, videos, stories) from events to drive online interaction.
- Adaptability – Working in different environments (indoors/outdoors, day/night, different crowd sizes) and adjusting to unexpected changes.
- Team Collaboration – Working closely with other street team members, on-air talent, and promotional staff.
- Time Management – Arriving punctually, managing tight event schedules, and balancing multiple responsibilities.
- Event Setup & Breakdown – Assisting with loading, unloading, and setting up booths, banners, and sound systems at live events.
Education
Elizabeth College
Hobart, TAS11-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Cash handling
- Cash register operation
Timeline
Sales Associate
Zing Popculture/EB Games
10.2022 - Current
Sales Associate
Dusk Australasia
10.2022 - Current
Street Team Member
7HOFM
2017 - 2022
Elizabeth College