Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
References
Timeline
Generic

Gemma Sullivan

Mulgrave,VIC

Summary

Service Coordinator with solid background in coordinating and managing service operations. Effective in scheduling, managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Building strong relationships with colleagues is extremely important to ensure the work environment is healthy and vibrant.

Overview

10
10
years of professional experience
1
1
Certification

Work History

OSHClub Service Coordinator

Junior Adventures Group
08.2022 - Current
  • I started at OSHClub in 2022, started as an educator, and moved into the Assistant Coordinator position at Pinewood OSHClub Service. I am currently the Coordinator at Waverley Meadows Service.
  • Engaged with the parents, the school principals, and the school community to provide updates on how the students were and how the service was running, to maintain strong relationships.
  • Resolved parent complaints and issues and developed solutions to ensure the needs of the parents were met.
  • Coordinated and monitored service staff to confirm the work met all requirements during each session.
  • Delegated tasks to staff to organize and improve service efficiency and practicality.
  • Maintained accurate records and full compliance with government regulations and guidelines.
  • Prepared reports on service performance for management review.
  • Developed programs of planned activities to achieve prompt delivery and completion of before-school care, after-school care, and holiday care sessions.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Kept workstation and equipment clean, organised, sanitized, and sufficiently stocked.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.

Retail Sales Assistant

Seed Heritage
11.2019 - 10.2022
  • Greeted and assisted customers with polite support in-person and via telephone about product questions, selections, and purchases.
  • Developed professional relationships with customers to increase loyalty and rapport.
  • Worked closely with shift managers to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations. Balanced and organized cash register by handling cash, counting change.
  • Opened and closed store independently and prepared nightly bank drops.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Trained and supervised new employees to use selling strategies and apply best practices.

Retail Sales Assistant

Kmart Australia
03.2016 - 11.2019
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store systems to locate items for customer online orders. Boxed, wrapped and packed orders.
  • Maintained a clean sales floor and merchandise displays for presentable condition, taking action such as restocking or reorganising products.
  • Trained and supervised new employees in each area I was trained.
  • Developed strong rapport with customers and created a positive impression of business.

Sales Assistant

Bakers Delight
05.2015 - 10.2015
  • Maintained up-to-date knowledge of bakery options, specialties, and bakery promotions to accurately relay information to customers.
  • Created inviting environment for customers by maintaining store organisation and cleanliness.
  • Adhered to health and safety standards while handling food and beverages.
  • Carried out complete opening, closing and shift change duties to keep bakery working efficiently and teams ready to meet customer needs.

Baby-Sitter

Casual Work
12.2014 - Current
  • In this role I took on the responsibility for the child’s safety and in which I have learnt many different and helpful skills.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Planned fun outings and educational activities to keep children entertained.
  • Established and maintained safe play environment for children.
  • Engaged with children on individual basis to build positive relationships.
  • Reassured children when upset providing emotional support and stability.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organise toys, wash hands, and share by leading by example.

Cleaning

Casual Work
01.2014 - 01.2016
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.

Education

Graduated -

Albany Rise Primary School
Mulgrave, VIC
2012

Graduated -

Wellington Secondary College
Mulgrave, VIC
2018

Bachelor of Education (Primary) -

Deakin University
Burwood, VIC
11.2025

Skills

  • First Aid training (Basic)
  • Current WWCC
  • Current Drivers Licence
  • Interpersonal Skills
  • Customer Service Skills
  • Patience and empathy
  • Adaptability and Flexibility
  • Critical Thinking and Problem Solving
  • Organisation Skills
  • Computer literacy
  • Punctuality

Certification

  • First Aid (HLTAID011, HLTAID010, HLTAID009)
  • Child Protection - Mandatory Reporting and other Obligations
  • Working with Children's Check
  • Drivers Licence
  • The citizenship Award (2012)
  • Awarded the English Domain- Junior English award (2014)
  • Awarded Leadership and Teamwork Australian Defence Force, Long Tan Award (2016)

Hobbies and Interests

  • Cooking and hosting
  • Art and Visiting Galleries
  • History and visiting Museums
  • Watching Films & ‘binge-watching’ TV shows
  • Musicals and Plays
  • Reading
  • Organising and labelling

References

Upon request

Timeline

OSHClub Service Coordinator

Junior Adventures Group
08.2022 - Current

Retail Sales Assistant

Seed Heritage
11.2019 - 10.2022

Retail Sales Assistant

Kmart Australia
03.2016 - 11.2019

Sales Assistant

Bakers Delight
05.2015 - 10.2015

Baby-Sitter

Casual Work
12.2014 - Current

Cleaning

Casual Work
01.2014 - 01.2016

Graduated -

Albany Rise Primary School

Graduated -

Wellington Secondary College

Bachelor of Education (Primary) -

Deakin University

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Gemma Sullivan