Gemma Sullivan
Mulgrave,VIC
Summary
Service Coordinator with solid background in coordinating and managing service operations. Effective in scheduling, managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Building strong relationships with colleagues is extremely important to ensure the work environment is healthy and vibrant.
Overview
10
10
years of professional experience
1
1
Certification
Work History
OSHClub Service Coordinator
Junior Adventures Group
Waverley Meadows Primary School
08.2022 - Current
- I started at OSHClub in 2022, started as an educator, and moved into the Assistant Coordinator position at Pinewood OSHClub Service. I am currently the Coordinator at Waverley Meadows Service.
- Engaged with the parents, the school principals, and the school community to provide updates on how the students were and how the service was running, to maintain strong relationships.
- Resolved parent complaints and issues and developed solutions to ensure the needs of the parents were met.
- Coordinated and monitored service staff to confirm the work met all requirements during each session.
- Delegated tasks to staff to organize and improve service efficiency and practicality.
- Maintained accurate records and full compliance with government regulations and guidelines.
- Prepared reports on service performance for management review.
- Developed programs of planned activities to achieve prompt delivery and completion of before-school care, after-school care, and holiday care sessions.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Kept workstation and equipment clean, organised, sanitized, and sufficiently stocked.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Retail Sales Assistant
Seed Heritage
Fountain Gate, VIC
11.2019 - 10.2022
- Greeted and assisted customers with polite support in-person and via telephone about product questions, selections, and purchases.
- Developed professional relationships with customers to increase loyalty and rapport.
- Worked closely with shift managers to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations. Balanced and organized cash register by handling cash, counting change.
- Opened and closed store independently and prepared nightly bank drops.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained and supervised new employees to use selling strategies and apply best practices.
Retail Sales Assistant
Kmart Australia
Brandon Park
03.2016 - 11.2019
- Used POS system to process sales, returns, online orders, and gift card activations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store systems to locate items for customer online orders. Boxed, wrapped and packed orders.
- Maintained a clean sales floor and merchandise displays for presentable condition, taking action such as restocking or reorganising products.
- Trained and supervised new employees in each area I was trained.
- Developed strong rapport with customers and created a positive impression of business.
Sales Assistant
Bakers Delight
Sandown
05.2015 - 10.2015
- Maintained up-to-date knowledge of bakery options, specialties, and bakery promotions to accurately relay information to customers.
- Created inviting environment for customers by maintaining store organisation and cleanliness.
- Adhered to health and safety standards while handling food and beverages.
- Carried out complete opening, closing and shift change duties to keep bakery working efficiently and teams ready to meet customer needs.
Baby-Sitter
Casual Work
Melbourne, VIC
12.2014 - Current
- In this role I took on the responsibility for the child’s safety and in which I have learnt many different and helpful skills.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Planned fun outings and educational activities to keep children entertained.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organise toys, wash hands, and share by leading by example.
Cleaning
Casual Work
Melbourne, VIC
01.2014 - 01.2016
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
Education
Graduated -
Albany Rise Primary School
Mulgrave, VIC2012
Graduated -
Wellington Secondary College
Mulgrave, VIC2018
Bachelor of Education (Primary) -
Deakin University
Burwood, VIC11.2025
Skills
- First Aid training (Basic)
- Current WWCC
- Current Drivers Licence
- Interpersonal Skills
- Customer Service Skills
- Patience and empathy
- Adaptability and Flexibility
- Critical Thinking and Problem Solving
- Organisation Skills
- Computer literacy
- Punctuality
Certification
- First Aid (HLTAID011, HLTAID010, HLTAID009)
- Child Protection - Mandatory Reporting and other Obligations
- Working with Children's Check
- Drivers Licence
- The citizenship Award (2012)
- Awarded the English Domain- Junior English award (2014)
- Awarded Leadership and Teamwork Australian Defence Force, Long Tan Award (2016)
Hobbies and Interests
- Cooking and hosting
- Art and Visiting Galleries
- History and visiting Museums
- Watching Films & ‘binge-watching’ TV shows
- Musicals and Plays
- Reading
- Organising and labelling
References
Upon request
Timeline
OSHClub Service Coordinator
Junior Adventures Group
08.2022 - Current
Retail Sales Assistant
Seed Heritage
11.2019 - 10.2022
Retail Sales Assistant
Kmart Australia
03.2016 - 11.2019
Sales Assistant
Bakers Delight
05.2015 - 10.2015
Baby-Sitter
Casual Work
12.2014 - Current
Cleaning
Casual Work
01.2014 - 01.2016
Graduated -
Albany Rise Primary School
Graduated -
Wellington Secondary College
Bachelor of Education (Primary) -
Deakin University