Gemma Thomson
Brisbane,QLD
Summary
Friendly Senior Medical Receptionist offering excellent skills in customer service, computer programs and patient relations. Adept at leveraging expertise in office administration and patient scheduling. Knowledgeable in using the Blue Chip and Medical Director Programs, coupled with a strong ability to maintain patient confidentiality, positions me as a key contributor to any healthcare team. As a senior team member I became known for prioritizing patient care and supporting individual needs on a personal level. Empathetic liaison between physicians, nurses and management with focus on balancing patient concerns. Meticulous recorder of sensitive personal data following appropriate privacy protocols. Supporting front desk staff and prioritising patients to filter caseload to available physicians. Organized and accurate in managing patient flow. Polite, positive, professional and enjoys working as part of a team.
Overview
17
17
years of professional experience
Work History
Senior Medical Receptionist
Southside Endoscopy Centre
07.2002 - 12.2019
- Fielding concerns surrounding patients and care, liaising between physician, patient, and insurance companies.
- Performing patient health fund eligibility checks. Quoting and advising patients regarding detailed costs of their hospital admission and insurance eligibility.
- Performing twice weekly banking and reconciliation of debtor accounts.
- Using computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Greeting, admitting, invoicing and discharging of patients for a busy private day hospital.
- Performing monthly recall checks for large patient database.
- Answering and triaging large volume of calls in booking centre.
- Scheduling and triaging patient appointments.
- Maintaining patient records and privacy documents.
- Typing patient procedure reports and imaging via dictaphone.
- Scanning and filing patient documents into computer database and storage facilities.
Skills
- Using Blue Chip and Medical Director Programs
- Healthcare Industry Knowledge
- Patient confidentiality
- Office Administration
- Patient Scheduling
- Insurance Verification
- Appointment Management
- Front Office Management
- Medical Transcription
- Working within a Team
- Front Desk Operations
- Reminder calls
- Electronic Medical Records
Personal Interests
I enjoy reading, listening to country music and spending time outdoors with my husband and four daughters.
References
Christine Partington
(Former Colleague)
PH: 0407 919 884
Amy Henare
(Former Colleague)
PH: 0460 294 856
Timeline
Senior Medical Receptionist
Southside Endoscopy Centre
07.2002 - 12.2019
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