Gemma Tuffin
Perth
Summary
Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
4
4
years of professional experience
Work History
Customer Service
Rebel Sport
11.2024 - Current
- Provided exceptional customer service through timely communication and professional interactions.
- Provided excellent customer service, addressing parent concerns promptly and professionally.
- Supported customer service, providing informational resources regarding promotions and sales.
- Provided exceptional customer service by addressing concerns promptly and effectively.
Administrative Assistant
WA Haulage Repairs
02.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Barista
spill the beans
10.2022 - 10.2024
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Monitored inventory levels of supplies and restocked when necessary.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Netball Umpire
Kalamunda District Netball Association
03.2021 - 08.2022
- Demonstrated sound judgement in responding appropriately to incidents that occur during a match.
- Displayed excellent communication skills when relaying information to players, coaches and spectators.
- Attended regular meetings with other umpires for training purposes.
- Developed strategies for managing large crowds of spectators who may be disruptive.
- Managed disputes between players and coaches in an impartial manner.
- Enforced disciplinary action if required, such as issuing warnings or disqualifications.
Skills
- Food Preparation
- Opening and closing duties
- Cash Handling
- Cash Register Operation
- Speedy and efficient
- Positive and professional
- Exceptional customer service
- New Hire Training
- Order Taking
- Menu Memorization
- Customer service
- Data entry
- Computer skills
- Office administration
Languages
English
Native or Bilingual
References
References available upon request.
Availability
- Monday: 4-10
- Tuesday: 5-10pm
- Wednesday: 5-10pm
- Thursday: 4-10pm
- Saturday: 8am-6pm
- Sunday: 8am-6pm
Timeline
Customer Service
Rebel Sport
11.2024 - Current
Barista
spill the beans
10.2022 - 10.2024
Administrative Assistant
WA Haulage Repairs
02.2022 - Current
Netball Umpire
Kalamunda District Netball Association
03.2021 - 08.2022
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