Gemma Ward

I worked at JJ moons for one year on the weekends and in the evenings whilst working my full time job as a property manager to save up for my travelling trip. During my time at wetherspoons, i formed friendships with my colleagues and achieved many bartending skills i will take with me for future jobs.

• Working in a loud fast paced environment whilst providing friendly and assertive customer service.
• Taking food orders and delivering to tables, maintaining a warm and accommodating service.
• Willingness to work unsociable hours (opening and closing hours on the weekends).
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Formed relationships with regular customers.
• Poured wines, beers, cocktails and spirits for customers.

Throughout my time at Hampton's I have progressed and developed my
knowledge within the property management department. Having begun as a support system through various administrative duties to now progress to a Property Manager, I have been able to fully immerse myself into the Property Management role and have an excellent understanding from all aspects of the job. I have achieved excellent email and phone skills, have excelled in prioritizing tasks and have the ability to cover both my workload and assist with other colleagues workloads.

• Managing day to day maintenance and liaising with high end clients (both tenants and landlords).
• Building relationships with landlords and managing their property to meet their standards and expectations.
• Managing larger jobs and visiting properties to oversee such works and ensure they are completed to an acceptable standard.
• Dealing with the end of tenancy process, costing schedule of damages and negotiating reasonable deductions from the deposit.
• Arranging remedial works for failed EICR, Gas safety tests and portable appliance tests in a timely manner.

Working in the administrative department at Hampton's international helped me adapt my skills, i have become more confident in administrative roles and have the ability to work both independently and in a team. I have also shown my reliability as i helped other administrators with their workloads as well as completing my own.

• Booking in and liaising with contractors and tenants to arrange check in, check out, gas safety and other legal appointments and property visits.
• Using Excel spreadsheets to co ordinate the bookings.
• Helping property managers with their queries and changing details upon our property system.
  
  
  
  

Throughout my time at west london shooting school i learnt multiple skills
including building relationships with customer, excellent organisational and
administrative skills as well diary management. I learnt an advanced
understanding of excel and believe i have showed the ability to work under
pressure.

• I dealt with customers in a professional manner, taking bookings and
  cancellations over the phone and via email.
• I raised invoices online and handled large cash and credit card payments both in person and over the phone.
• I used excel to set up spreadsheets for our corporate events and to make note of all the payments taken.
• I helped to organise corporate events ensuring there was enough staff present for each event and confirming the bookings.
• I occasionally had to single handedly manage the front of house, i managed it for three weeks alone whilst my manager was on annual leave.

• I politely and confidently served customers and took orders on a day to day basis as well as during corporate events.
• Respectfully dealt with any complaints and resolved them so they did not
  escalate any further.
• I set up meeting rooms and the restaurant for all the different events held at the shooting school.
• I trained any new staff members to ensure the restaurant ran smoothly.