Gemma Warren

• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Set up and prepared cooking supplies and workstations during opening and closing to maximise productivity.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
• Contributed to positive guest experiences by accommodating special dietary needs and requests.
• Maintained food safety and sanitation standards.
• Managed opening and closing shift kitchen tasks.
• Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.

• Cleaned, vacuumed, disinfected and dusted all areas of every room thoroughly

• Completed restock and remade rooms and bedding to the high stand required

• Completed all of the cleaning checklist in a timely fashion

• Increased customer engagement through social media
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Developed marketing content such as promotional materials, and advertisements for social media.
• Maximised organic reach through strategic scheduling of posts during peak engagement times.
• Enhanced online presence by creating engaging, shareable content across multiple platforms.
• Managed business social media pages and increased social media presence, monitoring user engagement.
• Monitored and managed social media accounts.
• Designed and presented social media campaign ideas.
• Published content to social media accounts.

• Serve food and beverage
• Daily customer service ensuring positive experiences for all and creating connections with regular customers
• Operate coffee machine
• Able to work solely and unsupervised (including opening and closing procedures)
• Meal preparation, cooking and subsequent cleaning
• Handling of money, eftpos, ATM operations
• Used correct cleaning, sanitising and food handling procedures
• Set dining tables to prepare for functions
• Trained new staff on practises and procedures
• Cleaned and set up dining areas
• Dealing with accommodation bookings and enquiries
• Reading and resetting poker machines
• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery

• Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customers.
• Maintained a well-organised work area by consistently cleaning surfaces and organising supplies.
• Supported chefs in food preparation tasks such as chopping ingredients and peeling vegetables
• Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
• Unloaded food deliveries and stored items in proper locations for easy access.
• Operated kitchen equipment in accordance with manufacturer instructions.
• Provided support during large events or functions through efficient task delegation among kitchen staff members.
• Enhanced customer satisfaction by promptly addressing any concerns or special requests from guests regarding their meals.
• Loaded dishes and tableware into dishwashing machines.
• Maintained high personal grooming standards and uniform presentation.