Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gemma Wilke

St George’s Basin,NSW

Summary

Dedicated team member with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professionalism to increase business results.


Overview

5
5
years of professional experience

Work History

Dog Handler

Paradise Pet Parks
04.2023 - Current
  • Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
  • Managed up to 40 dogs of varying breeds and sizes, providing attentive care.
  • Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
  • Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
  • Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
  • Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
  • Transported dogs safely and maintained clean driving record.
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Reduced instances of behavioural issues among dogs by implementing structured routines during daily activities such as feeding, walking, and playing.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Kept animals stimulated with variety of enrichment activities.

Barista

Cooked Goose Cafe
02.2022 - 04.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.

Cleaner

Broulee Cleaning
04.2021 - 02.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.

Front Store Manager

Priceline Pharmacy
11.2019 - 04.2021
  • Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly.
  • Drove increased productivity among staff through motivational tactics such as recognition programs or incentive-based rewards.
  • Developed strong relationships with vendors to negotiate pricing, ensuring competitive costs for merchandise.
  • Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
  • Led a team of associates to achieve sales goals through consistent coaching, feedback, and performance evaluations.
  • Established inventory control measures that reduced excess stock and improved in-store organization, leading to better customer satisfaction.
  • Enhanced visual merchandising with strategic product placement, resulting in increased sales and customer engagement.
  • Conducted regular audits of store policies and procedures to ensure compliance with company standards and local regulations.
  • Implemented new planograms and planogram adjustments to increase customer purchases.
  • Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.

Education

High School Diploma -

Batemans Bay High School
Batemans Bay, NSW
12-2016

Skills

  • Time management
  • Animal welfare
  • Attention to detail
  • Organizational skills
  • Dog walking
  • Medication administration
  • Dog training
  • Teamwork
  • Cash handling
  • Customer service
  • Team leadership
  • Decision-making
  • Task delegation
  • Staff management
  • Housekeeping

Timeline

Dog Handler

Paradise Pet Parks
04.2023 - Current

Barista

Cooked Goose Cafe
02.2022 - 04.2023

Cleaner

Broulee Cleaning
04.2021 - 02.2022

Front Store Manager

Priceline Pharmacy
11.2019 - 04.2021

High School Diploma -

Batemans Bay High School

Similar Profiles

CREATE PROFILE
Gemma Wilke