Gemma Wilson
Bellbird
Summary
Dedicated professional with experience at The Calvary Mater Hospital, excelling in food safety and customer service. Proven ability to enhance meal delivery efficiency and maintain high cleanliness standards. Recognized for implementing inventory tracking systems, reducing waste, and fostering teamwork to create memorable dining experiences for patients, families and staff.
I currently work in Hospice and Mental health wards, with this job you need to have the ability to be kind, friendly, understanding and sensitive.
I have experience in various cleaning area's, during my time with Active cleaning service I cleaned multiple industrial sites at night and have experience with the handling of keys/alarms. I also worked in wineries early in the mornings, daycare centres and I also worked along side Cessnock council members cleaning public restrooms, public libraries and council facilities.
I have my full drivers licence and a reliable vehcile.
Overview
11
11
years of professional experience
Work History
Hospital Catering Assistant
The Calvary Mater Hospital
08.2021 - Current
- Assisted in preparation and service of meals for patients and staff, ensuring quality and compliance with dietary restrictions.
- Supported kitchen operations by maintaining cleanliness and organization of workspaces and equipment.
- Collaborated with team members to streamline food delivery processes, enhancing efficiency and service speed.
- Implemented inventory tracking systems to manage supplies effectively, reducing waste and optimizing resource use.
- Monitored food quality during preparation and service, addressing issues promptly to maintain high standards.
- Provided friendly, courteous service to create memorable moments for guests.
- Coordinated closely with other staff members during events for smooth service delivery.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Hospital Assistant
Cessnock Hospital
03.2020 - 08.2021
- Maintained a high level of cleanliness and sanitization to reduce the spread of germs.
- Prepared and served food to patients.
- Provided a friendly and professional attitude towards patients, families, and other work colleagues.
- Infection control.
Cleaner
Carol's Cleaning Service
07.2019 - 02.2020
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Taking on housekeeping duties upon client's requests to boost satisfaction where possible.
Cleaner
Active Cleaning Service
07.2014 - 06.2018
- Ensured cleanliness and hygiene in residential and commercial properties through detailed cleaning processes.
- Developed schedules for daily tasks, optimizing workflow and ensuring timely completion of assignments.
- Collaborated with clients to understand specific needs, providing personalized cleaning solutions that exceeded expectations.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed rubbish and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Education
No Degree - Year 7-11
Toronto High School
Toronto, NSW12-2013
Skills
- Reliability and punctuality
- Team management
- Allergen awareness
- Food safety
- Meal delivery
- Cleaning and sanitizing
- Housekeeping
- Customer service
- Time management
- Problem-solving
- Interior and exterior cleaning
- Restroom sanitation\
- Attention to detail
- Chemical handling
- Health and safety compliance
- Quality control
- Waste disposal methods
- Multitasking and organization
- Commercial and residential cleaning
- Exceptional time management
Timeline
Hospital Catering Assistant
The Calvary Mater Hospital
08.2021 - Current
Hospital Assistant
Cessnock Hospital
03.2020 - 08.2021
Cleaner
Carol's Cleaning Service
07.2019 - 02.2020
Cleaner
Active Cleaning Service
07.2014 - 06.2018
No Degree - Year 7-11
Toronto High School