Gemma Yakoub
Epping,NSW
Summary
Compassionate and motivated professional with experience in sales and community support services. Skilled in building relationships with clients and customers, understanding their needs, and providing tailored solutions. Proven ability to deliver exceptional customer service while fostering a positive and inclusive environment. Adept at collaborating with teams to achieve goals and enhance community engagement. Committed to making a positive impact through effective communication and support.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Politix Menswear
07.2023 - 05.2024
- Provided personalized styling advice to customers, helping them select fashionable clothing and accessories that meet their needs.
- Managed daily sales transactions and ensured accurate inventory management, contributing to smooth store operations.
- Maintained visual merchandising standards to create an appealing shopping environment and enhance customer experience.
- Developed strong relationships with customers, fostering loyalty and encouraging repeat visits through exceptional service.
- Assisted in training new team members on product knowledge and customer service techniques to ensure consistent quality of service.
Volunteer/Youth Support Worker
MCCI Wollongong
06.2022 - 06.2023
- Supported multicultural youth in community programs focused on leadership, mental health, and digital skills.
- Assisted in organizing events like the Multicultural Youth Conference and school holiday programs.
- Provided guidance and mentorship to help youth build confidence and develop life skills.
Call Center Representative
E-Commerce Solutions
07.2020 - 07.2021
- Assisted customers with online orders, returns, and product questions.
- Resolved issues related to order status, shipping, and refunds.
- Supported new team members by sharing best practices and company policies.
Support Worker
Saint Mary’s Charitable Foundation
02.2018 - 04.2020
- Assisted vulnerable communities, including refugees and low-income families, by providing access to essential resources such as housing, healthcare, and educational support.
- Conducted comprehensive assessments to identify individual needs, creating tailored care plans and connecting clients with available services and programs.
- Partnered with local churches, healthcare providers, and aid organizations to streamline resource distribution and ensure continuity of care.
Retail Sales Worker
Michael Kors
01.2017 - 01.2018
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
Education
Diploma of Community Services - Family And Community Services
TAFE NSW
Wollongong, NSW11-2023
Skills
Customer Service Excellence
Communication Skills
Team Collaboration
Problem-Solving
Time Management
Sales Techniques
Active Listening
Adaptability
Persuasion Skills
Timeline
Sales Consultant
Politix Menswear
07.2023 - 05.2024
Volunteer/Youth Support Worker
MCCI Wollongong
06.2022 - 06.2023
Call Center Representative
E-Commerce Solutions
07.2020 - 07.2021
Support Worker
Saint Mary’s Charitable Foundation
02.2018 - 04.2020
Retail Sales Worker
Michael Kors
01.2017 - 01.2018
Diploma of Community Services - Family And Community Services
TAFE NSW
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