Gemma Zappia
Summary
Proven QA Inspector at Select Harvests, adept in Quality Management Systems and fostering customer focus, streamlined QA processes, enhancing production efficiency by reducing defect rates. Trained in visual inspection and safety procedures, my collaborative approach led to improved stakeholder relationships and customer satisfaction. Experienced with quality assurance processes, inspection techniques, and regulatory standards. Uses keen attention to detail to identify and address defects early in production. Track record of effective collaboration and ensuring compliance with industry standards. Experienced with computer documentation of results.
Overview
4
4
years of professional experience
Work History
QA Inspector
Select Harvests
07.2024 - 09.2024
- Streamlined QA documentation by maintaining organized records of all inspections, tests, and findings.
- Updated quality control records and reports.
- Served as a liaison between the QA team and external auditors during third-party audits or assessments, ensuring smooth communication throughout the process.
- Facilitated open communication between production staff and quality assurance teams to foster a collaborative work environment focused on achieving common goals.
- Reduced defect rates by closely monitoring production processes and promptly addressing any deviations.
- Performed detailed visual inspections of products, resulting in fewer defective units reaching customers.
- Actively participated in regular review meetings with management, sharing insights on quality trends and proposing solutions for improvement.
- Enhanced production efficiency by implementing effective QA processes and procedures.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Checked colour, shape, texture and grade of products and materials against established templates, charts, and samples.
- Examined products for imperfections and defects.
- Operated and maintained testing equipment.
- Trained other workers in inspection and testing procedures.
Weighbridge Operator
Select Harvest
02.2024 - 07.2024
- Improved customer satisfaction with timely service and clear communication regarding weight information and associated costs.
- Ensured accurate weight measurements by regularly maintaining and calibrating weighbridge equipment.
- Validated paperwork of delivery vehicles with skilled operation of weighbridge equipment.
- Provided excellent customer service, addressing any questions or concerns from truck drivers regarding the weighing process or charges incurred.
- Supported site managers with handling daily traffic by processing data and paperwork.
- Assisted in training new employees on proper weighbridge operation procedures, ensuring a seamless integration into the team.
- Optimized internal communication channels between departments involved in logistics processes, streamlining workflow for better overall productivity.
- Strengthened relationships with key stakeholders such as transportation companies and regulatory agencies, fostering positive rapport through professional interactions.
- Reported incidents of fraud and misconduct to management for immediate handling.
- maintained professional when resolving conflict.
Fast Food Worker
Robinvale Corner Store
04.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Promoted specials and menu items, resulting in increased sales revenue for the restaurant.
- Accurately operated cash register to process customer payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
Barista
Euston Corner Store Cafe
02.2021 - 12.2021
- Pleasantly interacted with customers during hectic periods to promote a positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Prepared specialty drinks such as cappuccinos, lattes, mochas and hot chocolates.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Robinvale College
Robinvale, VIC10-2023
Skills
- Quality Management Systems
- Visual Inspection
- Measurement techniques
- Customer Focus
- Product Inspection
- Sampling methods
- Quality processes
- Inspection documentation
- Safety Procedures
- Reporting and analysis
Timeline
QA Inspector
Select Harvests
07.2024 - 09.2024
Weighbridge Operator
Select Harvest
02.2024 - 07.2024
Fast Food Worker
Robinvale Corner Store
04.2023 - 12.2023
Barista
Euston Corner Store Cafe
02.2021 - 12.2021
High School Diploma -
Robinvale College
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