- Music
- Pilates
- Beauty
- Shopping
- Fashion and Style
Gemmie Shi
Fawkner,VIC
Summary
A dedicated and reliable Year 12 graduate embarking on a journey to study at RMIT University in Bachelor of Science with a good academic record and strong communication skills. Known for a strong work ethic and possessing natural inclination towards productivity and bolstered by confidence. Offering strong dedication to customer service and willingness to learn in fast-paced environment and eager to further explore diverse industries, apply existing knowledge and skills, and cultivate new ones while seeking opportunities for professional growth and development.
Overview
3
3
years of professional experience
Work History
Food Service Worker
Breadtop
11.2024 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
Restaurant Waitress
Gold Leaf Restaurant
09.2022 - Current
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined dining experience for guests by efficiently managing food orders and delivering meals promptly.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Customer Service Cashier
Hai Bin Milk Bar
05.2022 - 05.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Education
Bachelor of Science -
RMIT University
Melbourne, VIC11-2028
Year 12 VCE
Mercy College Coburg
Melbourne, VIC11-2024
Primary School Education
St Matthews Catholic Primary School
Melbourne, VIC11-2018
Skills
- Quick learner
- Customer satisfaction
- Multitasking
- Active listening
- Foreign languages (Mandarin)
- Customer service
- Strong work ethic
- Cash management
- Cleaning and sanitation
- Basic math
- Problem-solving
- Strong communication skills
Interests
Timeline
Food Service Worker
Breadtop
11.2024 - Current
Restaurant Waitress
Gold Leaf Restaurant
09.2022 - Current
Customer Service Cashier
Hai Bin Milk Bar
05.2022 - 05.2022
Bachelor of Science -
RMIT University
Year 12 VCE
Mercy College Coburg
Primary School Education
St Matthews Catholic Primary School
Similar Profiles
Swe Mun LinSwe Mun Lin
Bakery Shop Assistant at BreadtopBakery Shop Assistant at Breadtop
Katelyn HonKatelyn Hon
Retail Sale Associate at BreadtopRetail Sale Associate at Breadtop
Elvy LeungElvy Leung
Full Time All-Rounder at BreadTopFull Time All-Rounder at BreadTop