Gena Liccione

Role Context:

Rural, remote 16 bed aged care facility within a multipurpose health facility

Responsibilities:

* Overseeing care provision to aged care residents

* Lead & manage a team of aged care staff

* Monitor and manage quality of service delivery & Aged Care Standards compliance

* Train staff in regard to standards of care and aged care compliance

* Provision of RN only clinical tasks, including administration of medications safely & monitoring for side effects, clinical handovers, family liaison, resident advocacy

* Documentation and report writing as per aged care protocols & compliance

* Establishing positive relationships with aged care residents & families to build rapport & trust to ensure optimum care

* Participate in multidisciplinary care; liaise with other clinicians to ensure positive outcomes for residents

* Work collaboratively with other services within the facility i.e. kitchen staff, domestic staff & maintenance staff to ensure positive outcomes & positive work environment

* Identification of serious incidents & management of the serious incident response as per SIRS protocols, including debriefing with staff to ensure quality improvement

* Conduct reviews, quality audits

* Complaints resolution, problem solving

* Seek out and implement quality improvement across all aspects service delivery within the facility

* Act in Facility Manager role during absence

* Conduct thorough clinical assessments for residents to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.

* Utilise critical thinking skills to prioritize nursing interventions based on residents' individual needs.

* Coordinating & overseeing palliative care for residents

• Role Context:
• Included working at 2 rural aged care facilities under umbrella of Swan Hill District Health (23 bed & 45 bed facilities)
• Responsibilities:
• * Overseeing care provision to aged care residents
• * Lead, manage & support a team of aged care staff
• * Monitor and manage quality of service delivery & Aged Care Standards compliance
• * Train staff in regard to standards of care and aged care compliance
• * Provision of RN only clinical tasks, including administration of medications safely & monitoring for side effects, clinical handovers, family liaison, resident advocacy
• * Documentation and report writing as per aged care protocols & compliance
• * Establishing positive relationships with aged care residents & families to build rapport & trust to ensure optimum care
• * Participate in multidisciplinary care and liaise with other clinicians to ensure positive outcomes for residents
• * Work collaboratively with other services within the facility i.e. kitchen staff, domestic staff & maintenance staff to ensure positive outcomes & positive work environment
• * Identification of serious incidents & management of the serious incident response as per SIRS protocols, including debriefing to ensure quality improvement
• * Conduct reviews & quality audits
• * Complaints resolution & problem solving
• * Seek out and implement quality improvement across all aspects service delivery within the facility
• * Act in Nurse Unit Manager role during absence
• * Conduct thorough clinical assessments for residents to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• * Utilise critical thinking skills to prioritize nursing interventions based on residents' individual needs.
• * Coordinating & overseeing palliative care for residents

Role Context:

Rural, remote 12 bed aged care facility within a multipurpose health facility

Responsibilities:

* Overseeing care provision to aged care residents

* Lead & manage a team of aged care staff

* Monitor and manage quality of service delivery & Aged Care Standards compliance

* Train staff in regard to standards of care and aged care compliance

* Provision of RN only clinical tasks, including administration of medications safely & monitoring for side effects, clinical handovers, family liaison, resident advocacy

* Documentation and report writing as per aged care protocols & compliance

* Establishing positive relationships with aged care residents & families to build rapport & trust to ensure optimum care

* Participate in multidisciplinary care and liaise with other clinicians to ensure positive outcomes for residents

* Work collaboratively with other services within the facility i.e. kitchen staff, domestic staff & maintenance staff to ensure positive outcomes & positive work environment

* Identification of serious incidents & management of the serious incident response as per SIRS protocols, including debriefing with staff to ensure quality improvement

* Conduct reviews & quality audits

* Complaints resolution & problem solving

* Seek out and implement quality improvement across all aspects service delivery within the facility

* Conduct thorough clinical assessments for residents to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.

* Utilise critical thinking skills to prioritise nursing interventions based on residents' individual needs.

* Coordinating & overseeing palliative care for residents

* Availability to support nursing staff in the hospital & emergency departments when necessary

NB: I was contracted twice in this role for a combined period of 6 months during 2023

Role Context:

Remote, indigenous acute hospital setting

Responsibilities:

* Clinical care of hospital patients within a remote hospital setting as part of a multidisciplinary team

* Awareness of indigenous culture as it pertains to healthcare

* Provision of clinical handovers

* Clinical support for hospital emergency department

* Safe administration of medications & monitoring for side effects

* Consistently maintain accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.

* Liaison with other clinicians, indigenous community workers & other service providers to ensure optimum health outcomes for patients

* Perform venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.

* Health education for patients & their families

* Participation in weekly clinical meetings

* Patient advocacy

* Seek out and implement quality improvement across all aspects of service delivery

Role Context:

Rural aged care assessment service covering greater South Gippsland, Victoria

Responsibilities:

* Worked effectively within the Aged Care Assessment Service (ACAS) to conduct comprehensive assessments for frail elderly clients to determine eligibility for Commonwealth-funded aged care services

* Determining care needs of frail, elderly clients, referring accordingly to community services to ensure care needs are met

* Proficiency in conducting assessments via the MyAgedCare electronic portal and meeting Key Performance Indicators

* Kept abreast of information regarding home care packages, residential respite care, permanent aged care & community services to ensure quality service to aged clients

*Advised & educated clients and families regarding navigation of MyAged Care website, the aged care system & community services available to the older person

* Built strong relationships with service providers to ensure positive collaboration & optimum health outcomes for clients

* Advocacy for clients in the aged care system to ensure access to appropriate resources and services to ensure care needs are met to ensure quality of life

* Mentored & provided supervision to new assessment clinicians

* Participated in regular case conferences with ACAS colleagues & other multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualised care

* Implemented crisis intervention strategies such as emergency residential respite & admission to hospital ensuring immediate safety measures were in place for at-risk residents

*Adding vulnerable residents to the At Risk Register to ensure all local services aware of more vulnerable residents

* Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities

* Seek out and implement quality improvement across all aspects of service delivery in collaboration with managers & colleagues

Role Context:

Regional, remote Covid 19 Vaccination Program

Responsibilities:

* Safe administration of Covid 19 vaccination as per clinical protocols to local area residents

* Electronic clinical documentation including Australian Immunisation Register

* Education for clients regarding Covid 19 vaccination and side effects

* Knowledge & management of emergency scenarios including anaphylactic reactions post vaccination

* Flexibility to be redeployed at short notice to other indigenous communities

Role Context:

Multiple remote indigenous health clinics & outreach work in across Cape York with the aim to ensure maximum uptake of the Covid 19 vaccination in those indigenous communities

Responsibilities:

* Lead & manage a vaccination team for the administration of Covid 19 vaccines in indigenous health clinic and outreach settings on behalf of the QLD government

* Strategise and plan best ways to engage with communities to ensure positive health outcomes

* Administration of Covid 19 vaccination and education regarding known side effects for indigenous clients

* Clinical knowledge & management of emergency scenarios including anaphylactic reactions post vaccination

* Meet and engage with community leaders to secure their buy-in and involvement with the Qld Health Covid 19 Vaccination Program, including school principals, local sports clubs, community development managers and local government

* Seek out outreach opportunities for informal discussions, education & administration of the Covid 19 vaccine (such as in local parks, streets, health clinic & community events)with local indigenous residents

* Electronic clinical documentation including Australian Immunisation Register

Role Context:

Darwin City Immunisation Clinics & Outreach Covid 19 Vaccination Program

Responsibilities:

* Safe administration of Covid 19 vaccination for Darwin residents & visitors in large clinic settings as per clinical protocols

* Education for clients regarding known possible side effects of the vaccine

* Sought out outreach opportunities for informal discussions, education & administration of the Covid 19 vaccine (such as in local parks, streets, remote health clinics & community events) with local indigenous residents and other outlying communities to educate and vaccinate to ensure maximum uptake of the vaccine amongst the indigenous population

*Clinical knowledge & management of emergency scenarios including anaphylactic reactions post vaccination

* Electronic clinical documentation including Australian Immunisation Register vaccination recording

* Collaborate and problem solve with other members of the vaccination team

* Awareness of opportunities to identify and make improvements to service delivery

Role Context:

Hotel Quarantine Program administered by the Victorian Government during the Covid 19 pandemic. Registered Nurse role as part of a multidisciplinary team based at the hotel to support people arriving in Australia and undergoing a 2 week quarantine period as per health department protocol at the time

Responsibilities:

* Working within a multi-disciplinary clinical team (medical & social work), providing assessment and referral to other clinicians within the Clinical Team to ensure high level of physical, mental and social support for hotel quarantine residents

* Conducting daily phone calls to hotel quarantine residents to ensure mental and physical health support, reporting PCR results and providing assistance as required

*Conducting routine PCR tests for hotel quarantine residents whilst carrying out optimum infection control practices, such as donning and doffing personal protective equipment as per protocols

* Working in collaboration with the Department of Justice and Corrections to ensure optimum care of hotel quarantine residents

* Seeking out opportunities for quality improvement in service delivery

Role Context:

Covid 19 Screening of international arrivals into Australia during the Covid 19 pandemic

Responsibilities:

* Worked within a multidisciplinary team (medical & nursing), greeting and screening people arriving at Melbourne Airport International terminal for signs and symptoms of Covid 19

* Triaging and supporting international visitors accordingly, as per Victorian government Covid 19 infection control protocols, based on symptoms (or not) of Covid 19 infection, as visitors disembarked flights at Melbourne International terminal

* Education & provision of information pertaining to Covid 19 for international arrivals

* Worked in collaboration with the Department of Justice & Corrections in ensuring best practice when dealing with international visitors

* Electronic report writing

Role Context:

Covid 19 Swab Nurse in Clinic, workplaces and Mobile Rapid Response settings based in Eastern region of Melbourne

Responsibilities:

* Conducted routine Covid 19 PCR nasal & throat swabs in clinic and home/workplace settings during the Covid 19 pandemic

* Education and support for people presenting for PCR testing

* Worked in collaboration with medical staff & nursing assistants to ensure best practice of Covid 19 PCR testing, infection control including use of PPE and support & education for people presenting to be tested

* Flexibility to rapidly respond to call-outs for testing of residents at any time day or night

Role Context:

During the Covid 19 pandemic, Austin Health conducted in-house contact tracing for employees, patients & contractors. Aged Care Assessment Clinicians were offered the opportunity to learn & volunteer to work as contact tracers, so I took up the opportunity.

Responsibilities:

* Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts

*Routine contact via text, telephone & email staff, contractors & patients with Covid 19 to educate & support them with compliance as per Covid 19 infection control & quarantine protocols

* Increased compliance rates among contacted individuals by establishing trust and rapport through empathetic listening skills

* Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications

* Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.

* Provided comprehensive reports to Contact Tracing Team manager regarding case progress, trends observed, and potential areas for improvement in contact tracing methods

* Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns

* Implemented effective time management strategies to balance high caseloads while maintaining attention to detail in each investigation

* Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures

* Contributed to public health efforts by participating in ongoing professional development opportunities, including completing John Hopkins Contract Tracing Course

* Collaborated effectively with Infection Control colleagues, promoting open lines of communication to expedite case identification process

* Supported community health efforts by accurately documenting all case information in the designated database system

* Assisted in training new contact tracers, sharing knowledge and expertise to ensure consistent quality across the team's work output

*Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.

Role Context:

Deployed to ACAS Austin Health via Victorian ACAS Locum Bank

Responsibilities:

* Worked effectively within the Aged Care Assessment Service (ACAS) to conduct comprehensive assessments for frail elderly clients to determine eligibility for Commonwealth-funded aged care services

* Determining care needs of the frail, elderly client and referring accordingly to community services to ensure care needs are met

* Proficiency in conducting assessments via the MyAgedCare electronic portal and meeting Key Performance Indicators

* Kept abreast of information regarding home care packages, residential respite care, permanent aged care & community services to ensure quality service to aged clients

*Advised & educated clients and families regarding navigation of MyAged Care website, the aged care system & community services available to the older person

* Built strong relationships with service providers to ensure positive collaboration & optimum health outcomes for clients

* Advocated for clients in the aged care system to ensure access to appropriate resources and services to ensure care needs are met to ensure quality of life

* Mentored & provided supervision to new assessment clinicians

* Participated in regular case conferences with ACAS colleagues & other multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualised care

* Implemented crisis intervention strategies such as emergency residential respite & admission to hospital ensuring immediate safety measures were in place for at-risk residents

*Adding vulnerable residents to the At Risk Register to ensure all local services aware of more vulnerable residents

* Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities

* Seek out and implement quality improvement across all aspects of service delivery in collaboration with managers & colleagues

Role Context:

Initially deployed to Wangaratta ACAS as a locum by Victorian ACAS Locum Bank before I was offered a permanent position

Responsibilities:

* Worked effectively within the Aged Care Assessment Service (ACAS) to conduct comprehensive assessments for frail elderly clients to determine eligibility for Commonwealth-funded aged care services

* Determining care needs of the frail, elderly client and referring accordingly to community services & clinicians to ensure care needs are met

* Proficiency in conducting assessments via the MyAgedCare electronic portal and meeting Key Performance Indicators

* Kept abreast of information regarding home care packages, residential respite care, permanent aged care & community services to ensure quality service to aged clients

*Advised & educated clients and families regarding navigation of MyAged Care website, the aged care system & community services available to the older person

* Built strong relationships with service providers to ensure positive collaboration & optimum health outcomes for clients

* Advocated for clients in the aged care system to ensure access to appropriate resources and services to ensure care needs are met to ensure quality of life

* Mentored & provided supervision to new assessment clinicians

* Participated in regular case conferences with ACAS colleagues & other multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualised care

* Implemented crisis intervention strategies such as emergency residential respite & admission to hospital ensuring immediate safety measures were in place for at-risk residents

*Adding vulnerable residents to the At Risk Register to ensure all local services aware of more vulnerable residents

* Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities

* Seek out and implement quality improvement across all aspects of service delivery in collaboration with managers & colleagues

Role Context:

Managed certified organic produce farm, farmers' market stalls, bed and breakfast accommodation, cooking school & food and wine events

Responsibilities:

* Managed day-to-day business operations

* Developed and maintained strong relationships with clients, resulting in repeat business and referrals

* Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by employees

* Increased customer satisfaction by implementing efficient business processes and providing exceptional service

* Worked in collaboration with other local food businesses to run events and cooking classes on farm

* Hired trained, and managed a high-performing team of employees dedicated to achieving business goals

* Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

* Implemented marketing strategies to increase brand awareness and attract new customers

* Expanded product offerings by researching market trends and identifying potential growth opportunities

* Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.

* Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

* Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

* Supervised creation of exciting merchandise displays to catch attention of store customers.

* Participated in cultural program working in partnership with TAFE providing employment for refugees settling in the area

NB: I simultaneously worked in ACAS role whilst running this home-based business, taking 2013-2015 off and dedicating my time solely to the business

Role Context:

Regional ACAS based at Mercy Health Hospital, Albury

Responsibilities:

* Worked effectively within the Aged Care Assessment Service (ACAS) to conduct comprehensive assessments for frail elderly clients to determine eligibility for Commonwealth-funded aged care services

* Determining care needs of the frail, elderly client and referring accordingly to community services to ensure care needs are met

* Proficiency in conducting assessments via the MyAgedCare electronic portal and meeting Key Performance Indicators

* Kept abreast of information regarding home care packages, residential respite care, permanent aged care & community services to ensure quality service to aged clients

*Advised & educated clients and families regarding navigation of MyAged Care website, the aged care system & community services available to the older person

* Built strong relationships with service providers to ensure positive collaboration & optimum health outcomes for clients

* Advocated for clients in the aged care system to ensure access to appropriate resources and services to ensure care needs are met to ensure quality of life

* Mentored & provided supervision to new assessment clinicians

* Participated in regular case conferences with ACAS colleagues & other multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualised care

* Implemented crisis intervention strategies such as emergency residential respite & admission to hospital ensuring immediate safety measures were in place for at-risk residents

*Adding vulnerable residents to the At Risk Register to ensure all local services aware of more vulnerable residents

* Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities

* Seek out and implement quality improvement across all aspects of service delivery in collaboration with managers & colleagues

Role Context:

Small rural 12 bed sub-acute hospital. Predominantly sub acute care for older people. Worked on casual part time basis

Responsibilities:

* Clinical care of patients

* Provided compassionate, holistic nursing care to addressed physical, emotional, and spiritual needs

* Improved patient outcomes by implementing evidence-based nursing interventions and individualised care plans

* Led nursing care team in driving successful patient outcomes by prioritizing standard of care and best practices

* Provided educational & debriefing opportunities for nursing staff as required

* Provision of clinical handovers

* Safe administration of medications & monitoring for side effects

* Consistently maintain accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements

* Develop strong professional relationships & liaise with other clinicians & community service providers to ensure optimum health outcomes for patients

* Perform venipuncture, IV insertion, and catheterisation, ensuring proper technique and adherence to infection control standards.

* Health education for patients & their families

* Prioritise nursing interventions based on patients' acuity levels and individual needs

* Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions

* Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care

* Maintaining and role-modelling strict infection control protocols

* Served as a preceptor for nursing students during clinical rotations, providing valuable real-world experience and guidance to foster professional growth.

* Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery

* Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.

* Participation in weekly clinical meetings

* Patient advocacy

* Provided skilled, timely and level-headed emergency response to critically-ill patients

• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.

Role Context:

Provided case management for older residents in the north east community of Victoria on a part-time basis

Responsibilities:

* Conducted thorough assessments of older persons living in the community to identify client needs, goals and formulating care plans for effective case management & improved health outcomes for the client

* Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs

* Built & fostered strong working relationships with clinicians & service providers to achieve positive outcomes for clients

* Built effective relationships with clients and family members to ensure quality outcomes

* Facilitation of meetings with clients, family members and service providers

* Provided education sessions for the local community with a focus on community services available & access pathways

* Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements

* Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

* Enhanced communication between clients and providers through consistent follow-ups and progress updates

* Fostered open lines of communication with clients' families and support networks, involving them in the case management process as appropriate

* Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimise client support strategies

* Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources

* Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies

* Participated in regular professional development opportunities to stay current on best practices within the field of case management.

* Collaborated with mental health professionals to address psychological needs of clients

* Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness

* Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.