Genave Pham
Blacktown,NSW
Summary
Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to a growing company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Woolworths Supermarket
09.2021 - Current
- Placed completed orders in labelled, temperature-appropriate storage pending customer pick-up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfil orders using the shortest, most efficient route.
- Review orders before pick-up for accuracy and purchase-by dates.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Trained new employees on customer service, money handling and organizing strategies.
Cafe Worker
Blueprint Cafe
08.2022 - 08.2023
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
Food and Beverage Attendant
Rydges Campbelltown
03.2023 - 03.2023
- Work experience for a Tourism course
- Worked in Front Desk, Office, Housekeeping and Food and beverage. Mostly food and beverage.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide a friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Completed clerical tasks such as filing, copying, and distributing mail.
Ice Cream Server
Royal Copanhagen
02.2023 - 02.2023
- Work experience in a Hospitality course
- Processed sales transactions for cash, debit, and credit purchases.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Completed milkshakes and ice cream desserts for customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavours, toppings, sundaes, and other frozen concoctions to customers.
- Kept a tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Education
High School Diploma -
Casula High School
Casula, NSW09.2023
Skills
- Product Picking
- Decision-Making
- Customer Service
- Relationship Building
- Attention to Detail
- Heavy Lifting
- Teamwork and Collaboration
- Computer Skills
- POS Systems
Certification
Certificate III in Tourism
Certificate II in Hospitality
References
Supervisor: Melinda Ibrahim - Email: smadr2005@gmail.com
Supervisor: Ebony Alozie - Mobile: 0420410223
Timeline
Food and Beverage Attendant
Rydges Campbelltown
03.2023 - 03.2023
Ice Cream Server
Royal Copanhagen
02.2023 - 02.2023
Cafe Worker
Blueprint Cafe
08.2022 - 08.2023
Online Personal Shopper
Woolworths Supermarket
09.2021 - Current
High School Diploma -
Casula High School
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