Genean Maree Beetson
Sydney, Located In Kurrajong, Hawkesbury Region,NSW
Summary
A reliable person demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Registered Counsellor
Hooves For Hope Equine Assisted Therapy
Hawkesbury Area
10.2023 - Current
- Coach clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Utilizes evidence-based practices.
- Established collaborative relationships with parents and guardians in order to provide effective care for their children.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Provide individual and group counseling sessions for clients.
- Collaborate with multidisciplinary teams to provide comprehensive care for clients.
- Create an environment that was safe, supportive, and conducive.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Helped clients find solutions by teaching appropriate intervention techniques.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Collaborated with healthcare providers, social workers, and educational professionals to coordinate client care.
- Engaged in continuous professional development to stay informed about the latest counseling techniques and theories.
- Engaged clients in goal-setting and action planning to promote personal growth and positive life changes.
- Developed and maintained professional relationships with referral sources, including physicians, schools, and community agencies.
- Maintained confidential client records and case notes in compliance with ethical standards and legal requirements.
- Documented patient progress through counseling and interaction.
- Coordinated resources to support clients and help each achieve targets.
- Collaborated to set goals and outline steps to achieve objectives.
- Referred individuals to outside resources and services for additional support.
- Met with clients to understand individual needs and develop personalized counseling plans.
Manager
Windsor Funeral Home
Windsor
12.2015 - 08.2024
- Almost 20 years experience in arranging funerals, 10 years experience in conducting funerals.
- 10 years experience on the phones 24/7 converting leads.
- 10 years experience in selling prepaid funerals.
- My roles include management, human resources management, marketing and public relations.
- 5 years experience of back end media and creating orders of service (photo tributes and power point presentations)
- Recruited and hired qualified candidates to fill open positions. Staff training and induction.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained employees on additional job positions to maintain coverage of roles.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees.
- Resolved customer inquiries and complaints requiring management-level escalation. Resolves these complaints at management level.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date records of employee attendance, payroll information, leave requests.
- Recruited and trained new employees to meet job requirements.
Manager JW Chandler Funerals
Invocare
Windsor/Richmond (Hawkesbury Region)
01.2012 - 12.2015
- Looking after and managing, working from multiple locations
- Public and community relations
- Marketing
- Arranging
- Conducting
- Managing staff
- Reporting to head office
- Accounts receivable/payable
Location Supervisor
Invocare
Penrith
01.2007 - 01.2012
- Arranging
- Conducting
- Home visits
- Public and community relations etc (same as other locations I have run)
Floating/Roaming Arranger
Invocare
Western Sydney
01.2005 - 01.2007
- Looking after and filling in for staff across 7 locations, arranging, visiting families and attending funerals
Education
Diplomas in Management, Human Resources Management and a Diploma of Counselling -
Equine Assisted Therapy Australia
Skills
- 24/7 incoming enquiries
- Customer service team
- Business Administration
- Business Development
- Strategic Planning
- Performance Management
- Workforce Management
- Public relations/marketing/ community relations
- Staff Development
- Expense Tracking
- Banking
- End of month reports
- Accounts payable and receivable
- Management and monitoring of social media pages
- Contract Management
- Financial Management
- Policy Implementation
- Sales management
- Time Management
- Performance Evaluations
- Staff Management
- Verbal and written communication
- Team Leadership
- Key Performance Indicators
- Lead Generation
- Budget Control
- Brand Management
- Staff Training and Development
- Product Management
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Business Planning
Languages
English
Professional
References
References available upon request.
Timeline
Registered Counsellor
Hooves For Hope Equine Assisted Therapy
10.2023 - Current
Manager
Windsor Funeral Home
12.2015 - 08.2024
Manager JW Chandler Funerals
Invocare
01.2012 - 12.2015
Location Supervisor
Invocare
01.2007 - 01.2012
Floating/Roaming Arranger
Invocare
01.2005 - 01.2007
Diplomas in Management, Human Resources Management and a Diploma of Counselling -
Equine Assisted Therapy Australia
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