GENEFE ALBERCA
Sydney,NSW
Summary
Adept at enhancing customer experiences, I leveraged active listening and cash handling skills to exceed service goals at Eastgarden Seafood Market. My collaborative spirit and professionalism, honed across roles, significantly improved team efficiency. Specializing in customer service, I consistently deliver solutions that drive satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Retail Sales Consultant
Eastgarden Seafood Market
Bunnerong Road Eastgarden NSW
02.2023 - Current
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Food Attendant
Gloria Mariz Sharksfin Restaurant
06.2009 - 05.2012
- Assisted customers with information regarding menu offerings and nutrition information.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
- Adhered closely to food safety standards and restaurant sanitation regulations.
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
Food Attendant
Imperial Dragon Chinese Restaurant
Philippines
02.2007 - 04.2009
Education
Agecare - Caregiver
Global Learning Institute
Philippines10.2013
Skills
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Time management
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Customer assistance
- Cleaning and sanitizing
- Multitasking Abilities
- Reliability
- Team cooperation
- Creative thinking
- Active listening
- Verbal and written communication
- Cash handling
- Safety and cleanliness standards
- Professionalism
- Payment processing
- Written communication
Timeline
Customer Service Retail Sales Consultant
Eastgarden Seafood Market
02.2023 - Current
Food Attendant
Gloria Mariz Sharksfin Restaurant
06.2009 - 05.2012
Food Attendant
Imperial Dragon Chinese Restaurant
02.2007 - 04.2009
Agecare - Caregiver
Global Learning Institute