Summary
Overview
Work History
Skills
AVAILABILITY
Languages
Timeline
Generic

Genesis Pacheco

Summary

Experienced with managing venue operations, including event coordination and staff supervision. Utilizes strong organizational skills to ensure smooth logistics and high customer satisfaction. Track record of effective team leadership and problem-solving in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Venue Supervisor

Holey Moley / Hijinx Hotel (FunLab)
04.2024 - Current
  • Trained and mentored team on customer service excellence and operational procedures.
  • Resolved customer complaints promptly, maintaining high levels of guest satisfaction and loyalty.
  • Developed training materials to support onboarding of new staff members effectively.
  • Collaborated with management to develop strategies for increasing venue profitability and engagement.
  • Implemented process improvements that enhanced workflow efficiency and team performance.
  • Currently holding our recruitment portfolio along with our event and functions portfolio.
  • Collaborated with leadership to identify workforce needs and align recruitment efforts accordingly.
  • Streamlined candidate selection processes, improving overall efficiency and quality of hires.
  • Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
  • Trained and supervised event staff to complete tasks on time.
  • Developed detailed event reports, documenting all aspects of each event.
  • Led event planning processes, ensuring alignment with client objectives and brand standards.

Part time

Aldi
02.2023 - 04.2024
  • - Handling cash at registers and customer service
  • - Working with electric jacks and stocking up shelves

Warehouse Screen Printer

Coffs Coast Screen Printing
12.2020 - 12.2023
  • - Handling big machinery
  • - Checking product is up to standard

Venue Supervisor

Fun-Lab - Holey Moley Golf Club
04.2018 - 12.2018
  • - Lead our teams into hitting daily revenue and labor goals as well as delivering an amazing customer experience to every guest that came into our venue.
  • - Handled any complaints from guests in our venue to reviews online.
  • - Took team members out to promotional shifts and helped promote venue. Handled tills and end of night admin.

Assistant Venue Manager

Fun-Lab - Sky Zone Miranda
10.2017 - 04.2018
  • - Evaluated the team's performance and gave constructive feedback to improve skills.
  • - Lead team from the front showing them how to deliver an amazing experience to every guest that we had in our venue.
  • - Managed rosters, ordering of stock and wastage (Weekly admin duties)
  • - Handled injuries and safety reports.
  • - Organised marketing deals and helped with store exposure.

Assistant Venue Manager

Fun-Lab - Sky Zone Belconnen
12.2014 - 10.2017
  • - Reduced workflow inconsistencies recruiting and handled recruitment of team members.
  • - Reported issues and escalated those that required further assistance.
  • - Directed training and retraining of employees to boost performance and enhance business results.
  • - Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • - Opened and closed venue and monitored shift changes to uphold amazing customer service and safety standards to maximise business success.
  • - Planned marketing initiatives and leveraged referral network to promote business development.
  • - Performed forecasting to identify necessary changes for supply chain business.
  • - Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.

Skills

  • Adaptable learner
  • Proficient in Excel usage
  • Proficient in Power BI and Salesforce
  • Effective time management
  • Employee development skills
  • Attention to detail
  • Recordkeeping and file management

AVAILABILITY

As required - Just would have to work days I'm not working on my other job or in the afternoons after my other job

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working

Timeline

Venue Supervisor

Holey Moley / Hijinx Hotel (FunLab)
04.2024 - Current

Part time

Aldi
02.2023 - 04.2024

Warehouse Screen Printer

Coffs Coast Screen Printing
12.2020 - 12.2023

Venue Supervisor

Fun-Lab - Holey Moley Golf Club
04.2018 - 12.2018

Assistant Venue Manager

Fun-Lab - Sky Zone Miranda
10.2017 - 04.2018

Assistant Venue Manager

Fun-Lab - Sky Zone Belconnen
12.2014 - 10.2017

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Genesis Pacheco