Genessis Sierra Cortes
Summary
Experienced events management professional with a proven track record of successfully planning, executing, and enhancing high-quality events. Adept at leading teams, fostering collaborative environments, and driving excellence in event delivery. Seeking to contribute expertise to the ANZ region at SANS Institute.
Overview
15
15
years of professional experience
Work History
Food and Beverage Manager
Midnight Hotel, Autograph Collection
06.2019 - Current
- Steered performance and financial outcomes of the Food and Beverage department, with pronounced focus on event management.
- Devised forecasts and budgets for the department, showcasing strong financial acumen.
- Championed cost management strategies to achieve essential key performance indicators.
- Headed the cultivation and advancement of a dynamic team comprising over 30 employees.
- Elevated hotel's F&B operation to a distinguished position within ANZP Marriott group.
- Designed and executed various high-profile events, ensuring impeccable execution and memorable guest experiences.
- Led event planning, coordination, and execution, consistently achieving remarkable results financially and with guest experience.
- Conceptualized, authored, and executed yearly event calendar for three distinct brands, meticulously aligning event themes, target audiences, and desired outcomes.
- Crafted comprehensive business blueprints, service benchmarks, staff culture initiatives, and training manuals.
- Led financial budgets and objectives, driving targeted outcomes.
- Innovated an impactful incentive performance strategy, contributing significantly to sales escalation.
- Piloted consistent year-on-year growth in food and beverage revenue and profitability.
- Engineered compelling sales and marketing strategies to propel departmental achievements.
- Collaborated closely with culinary team on menu conceptualization and cost efficiency.
- Architected efficient kitchen team structure and cultivated a thriving staff culture.
- Oversaw the strategic procurement of all F&B inventory for the hotel.
- Managed event cost analysis, room packages, and promotional initiatives to drive revenue enhancement.
- Directed the renovation for Midnight bar and Braddon Merchant restaurant.
- Championed a restaurant re-branding venture as project manager, aligning with brand's visionary outlook.
- Fostered close collaboration with directors and shareholders to accomplish collective goals.
- Elevated team engagement to achieve staff retention rate.
Boffins Service Ambassador
University House ANU
09.2018 - 06.2019
- Developed the service style approach of the brand new re-opened venue.
- Selecting and building FOH team.
- Point of contact with head chef in the approach and strategy for food.
- In charge of all events happening in the restaurant.
- Create the wine list using Australian wines and liquors, ensuring an efficient stock rotation and products selection.
- Responsible for beverage cost, managing the ordering and stocktake for the restaurant.
- Managed FOH wage cost and forecasted accordingly.
- Accountable for Boffins staff selection, recruitment, and training.
- Assist with marketing strategies to maximise revenue and incorporate efficient product rotation.
F&B Operations Manager
Ovolo Nishi (Previously Hotel Hotel)
06.2017 - 09.2018
- Managed comprehensive Food and Beverage Operations, including event planning and execution
- Led a diverse team, overseeing Conference and Events, Bar, Mini Bar, Room Service, and Restaurant operations
- Developed event-focused strategies for revenue maximization and profitability
- Successfully coordinated and executed wide range of events, aligning with business objectives
- Negotiated contracts and procured supplies to support event operations
- Led the management of Learning Management System and beverage cost, optimizing efficiency
- Devised and executed training plans, contributing to team development
- Screened, interviewed, and recruited line staff and supervisors, ensuring an event-ready team
- Managed event-specific wine lists, aligning selections with event themes and preferences.
Restaurant Manager
Hotel Hotel
12.2016 - 06.2017
- Manage daily restaurant operations
- In charge of staff rostering and labour cost
- Responsible for the department invoices and ordering
- Ensure positive guest experience in all areas, respond to complaints
- Managing the beverage selection & Wine list
- Execute all events in the hotel
- Prepare weekly work schedules in accordance with staffing guidelines and labour forecasts
- Conduct formal colleague training programs
- Constantly monitor colleague performance, ensuring that all procedures are carried out to departmental standards, provide, coaching and counselling when needed.
Restaurant Supervisor
QT Hotels Canberra
09.2016 - 12.2016
Assistant Restaurant Manager
One&Only Hayman Island
01.2015 - 02.2016
F&B Team Leader
The Langham Hotel Melbourne
06.2014 - 12.2014
Manager
Blue Mountains International Hotel School
01.2014 - 06.2014
Event Manager
Hotel Boca de Iguanas MX Restaurant
01.2011 - 02.2013
Management Trainee\Wedding coordinator
Dreams Spa & Resort Punta Cana
01.2009 - 12.2009
Education
Harvard Management Mentor Program. By -
Harvard Business
Graduate, Bachelor of Business International Hotel and Resort - Management
Blue Mountains International Hotel Management School
Skills
- Event Planning & Execution
- Team Leadership & Mentorship
- Project Management
- Strategic Decision-Making
- Customer Service Excellence
- Communication & Stakeholder Engagement
Additional Information
- Achieved 3rd best Marriott F&B operations in customer service in APAC region.
- Developed and won the best wine list AHA ACT 2021
Timeline
Food and Beverage Manager
Midnight Hotel, Autograph Collection
06.2019 - Current
Boffins Service Ambassador
University House ANU
09.2018 - 06.2019
F&B Operations Manager
Ovolo Nishi (Previously Hotel Hotel)
06.2017 - 09.2018
Restaurant Manager
Hotel Hotel
12.2016 - 06.2017
Restaurant Supervisor
QT Hotels Canberra
09.2016 - 12.2016
Assistant Restaurant Manager
One&Only Hayman Island
01.2015 - 02.2016
F&B Team Leader
The Langham Hotel Melbourne
06.2014 - 12.2014
Manager
Blue Mountains International Hotel School
01.2014 - 06.2014
Event Manager
Hotel Boca de Iguanas MX Restaurant
01.2011 - 02.2013
Management Trainee\Wedding coordinator
Dreams Spa & Resort Punta Cana
01.2009 - 12.2009
Harvard Management Mentor Program. By -
Harvard Business
Graduate, Bachelor of Business International Hotel and Resort - Management
Blue Mountains International Hotel Management School
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