Genevieve Barns
Seaford
Summary
Energetic and organized with a passion for efficiency and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
7
7
years of professional experience
Work History
Owners Corporation Manager
SELECT Strata Communities
06.2022 - 08.2023
- Autonomously managed a property portfolio of 63 properties, handling all client requests promptly and professionally.
- Ran Annual General Meetings for my clients and proposed annual budgets for their consideration.
- Worked closely with insurance brokers to offer my clients the best property insurance possible.
- Built rapport with tradesmen to ensure all property damage & maintenance requests were fixed promptly and accurately.
Customer contact representative
MLC Life Insurance
03.2022 - 06.2022
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Consistently met or exceeded performance goals for call quality, resolution time, and overall customer satisfaction.
- Collaborated with team members to identify areas for process improvement, leading to increased efficiency in the workplace.
- Managed high-volume inbound calls, prioritizing urgent matters for immediate attention.
- Increased customer retention with personalized service and proactive problemsolving.
Multi Site Store CEO (Store Manager)
Oakleigh South and M-City BWS
09.2017 - 03.2022
- Safety and wellbeing area advocate
- Completing rosters for both stores and signing off payroll
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Strata Manager
SELECT Strata Communities
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Working closely with the directors, I provide feedback and suggestions to better assist our managers and ensure clients are receiving excellent customer service.
- Prepared Annual General Meeting agendas, write up meeting minutes and ensure meeting rooms are ready for clients.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secu
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture. I coordinated 4 morale building events per year for 45+ people plus the end of year Christmas party. This included invites being sent to all staff across the business and event flyer creation.
Skills
- Customer service
- Verbal and written communication
- Conflict resolution
- Computer skills
- Computer Proficiency
- Customer and client relations
- Scheduling
- Professional communication
- Verbal communication
- Critical thinking
- Strong problem solver
Timeline
Assistant Strata Manager
SELECT Strata Communities
08.2023 - Current
Owners Corporation Manager
SELECT Strata Communities
06.2022 - 08.2023
Customer contact representative
MLC Life Insurance
03.2022 - 06.2022
Multi Site Store CEO (Store Manager)
Oakleigh South and M-City BWS
09.2017 - 03.2022
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