Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Genevieve Harb

Sydney,NSW

Summary

I am a strong individual and team leader who is happy to learn and listen for new skills to test my abilities and better myself as well as the individuals included in my team. I believe I am able to perform at a maximum capacity and meet targets as required. I achieved my skills through school, work and community involvement. From my previous work experiences I have adapted the ability to deal with customer complaints and how to satisfy customers' needs. Within these jobs I have been known to be very honest, reliable and come with high integrity throughout the period in which I have worked.

Overview

4
4
years of professional experience

Work History

Office Clerk

Forever Gleam Chemicals
12.2021 - Current
    • Processing customer orders over the phone and email using MYOB
    • Answering phone calls and assisting customers with general and product inquiries
    • Providing customers with estimated time of arrival on products ordered.
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Responded to inquiries from callers seeking information.
    • Maintained organized files and stocked supplies to support team needs and maximize performance.
    • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
    • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
    • Handled incoming business and client requests for information.
    • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
    • Managed daily data entry and kept clerical information accurate and up-to-date.
    • Completed clerical tasks such as filing, copying, and distributing mail.
    • Maintained and updated office records, both digital and physical.
    • Collaborated with various departments to complete assigned tasks.
    • Prepared and edited documents to produce precise, accurate and professional communication.
    • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
    • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
    • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
    • Assisted with budgeting and financial management to keep office operating within budget.
    • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
    • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
    • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
    • Utilized office management software to record and track customer information.
    • Edited and proofread documents for accuracy and completeness.

Junior Office Administration

New Edge Group
04.2021 - 09.2021
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained personnel records and updated internal databases to support document management.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Generated reports to suggest corrective actions and process improvements.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.

Sales Assistant

Target
11.2019 - 01.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Located merchandise across various stores to address customer needs.

Education

High School Diploma -

Cerdon College
Merrylands, NSW
09.2020

Skills

  • Excellent cashier and register skills
  • Excellent communication skills
  • High level of customer service
  • High level of excellence in the hospitality industry
  • Hands on team player
  • Capacity to work independently
  • Great time management skills
  • Ability to multitask and prioritize workflow
  • Strong organizational skills

Awards

- Peer Support Leadership (Year 10)

- Volunteer for open day (tours & participation in hospitality)

- Volunteer for St Patrick's Church Breakfast for the Homeless

- Volunteer for Rotary, Open Day, Christmas Lunch

- Community service and events: Participation in fundraisers, participation in cooking sausage sizzles, participation in barista coffee service (morning cafe),

- Chairperson/timekeeper at sporting carnivals

Timeline

Office Clerk

Forever Gleam Chemicals
12.2021 - Current

Junior Office Administration

New Edge Group
04.2021 - 09.2021

Sales Assistant

Target
11.2019 - 01.2021

High School Diploma -

Cerdon College

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Genevieve Harb