Genevieve Harrison

• Identified business development challenges and customer concerns for proactive resolution.
• Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
• Utilise Miller Heiman techniques to manage Large Account opportunities
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Negotiated, prepared and signed contracts with clients.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Generated new business with marketing initiatives and strategic plans.
• Created reports and presentations detailing business development activities.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Consistently exceeded quotas through penetration of new accounts.
• Prospected 25 new weekly leads using cold calling, site visits and customer referrals.
• Grew New Business by $30M with growth potential of $200M with VicTrack,Dot and V/Line through.
• Applied strategic negotiation and sales closing skills to bring in new Major Clients ie: MTM, RPV, ARTC, VicTack, Pacific National, Port of Melbourne, Yarra Trams in 8 months.

The Role is responsible for providing strategic advice and overseeing the development and delivery of communications and stakeholder engagement strategies to support the project delivery of the Level Crossing Removal Project for the NWPA - John Holland, KBR and MTM,

• Cultivated productive relationships with major businesses, securing profitable partnerships.
• Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
• Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
• Designed print collateral materials and coordinated branding across multiple communications channels.
• Improved team efficiency via training in sales, marketing and promotions.
• Handled inbound contacts and provided customer service according to departmental policies and procedures.

• Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
• Developed, maintained and utilized diverse client base.
• Consulted with businesses to supply accurate product and service information.
• Identified new targets, developed new business opportunities and presented product lines to customers.
• Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Performed effectively in self-directed work environment, including managing day-to-day operations and decisions.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Developed new business relationships and maintained existing through regular communications and effective account management.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Presented information to customers, peers and all levels of management.
• Completed daily outbound calls.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Communicated by phone, email and traveled for face to face contact for Key Account Holders, is: Downer EDI, DP World , John Holland, BGIS, Ausco.
• Generated leads through networking, cold calls and industry connections
• Renegotiated contracts with expiring accounts to continue relationships with current company clients
• Expanded sales by 92% by facilitating client satisfaction and renewing customer relations
• Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $1.5 in sales

• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Managed friendly and professional customer interactions at all times.
• Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
• Managed and recorded leads from outbound telephone marketing.
• Answered customers' questions regarding products, prices and availability.
• Prospected continuously for new potential customers and maintained robust conversion rate.
• Used CRM software to maintain detailed contact logs and account records.
• Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
• Used digital methods and traditional telephone approaches to generate sales leads.
• Determined needs, delivered solutions and overcame objections through consultative selling skills.
• Created and updated customer accounts with relevant information.
• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
• Emphasized product features based on analysis of customers' needs.
• Set up new accounts, established customer credit, and set up payment methods.

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Consistently achieved top ranking in revenue and profit growth.
• Provided servicing, management and retention of NAB, Suncorp and WestPac accounts worth over $1.2 Million
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Worked independently with minimal supervision.
• Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
• Built relationships with customers and community to promote long term business growth.
• Developed new business relationships and maintained existing through regular communications and effective account management.
• Attended monthly sales meetings and quarterly sales trainings.
• Prospected to increase sales lead pipeline and and converted leads into new customers.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Brought lapsed accounts back to active status and providing additional revenue.
• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Efficiently resolved sales, service and account issues to maximize customer satisfaction.

• Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
• Added consumer purchase dates and updated address changes for current accounts in corporate database.
• Developed working relationships with partners to merge and exchange consumer information and marketing data.
• Researched and identified possible new accounts for sales development.
• Identified consumer interests and key market identifies for new accounts.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Negotiated prices, terms of sales and service agreements.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Achieved or exceeded company-defined sales quotas.
• Presented professional image consistent with company's brand values.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Contributed to team objectives in fast-paced environment.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with colleagues in both domestic and international support facilities.
• Submitted service tickets for equipment maintenance requests.
• Identified potential sales and cross-selling opportunities in course of delivery of support services.
• Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
• Assisted customers with product selection based on stated needs, proposed use and budget.
• Managed high levels of call flow and responded to Bunning and Customer technical support needs.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
• Conducted in-depth product and issue resolution research to address customer concerns.

• Researched and identified opportunities for account growth, account penetration and market expansion.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Worked with existing customers to increase purchases of products and services.
• Performed research to uncover potential target areas, markets and industries.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Generated new business with marketing initiatives and strategic plans.
• Created reports and presentations detailing business development activities.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Consistently exceeded quotas through penetration of new accounts.
• Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.