Genevieve Royal
Cranbourne North,Vic
Summary
Accomplished Office Administration Manager with a proven track record at SDB Pty Ltd, enhancing office efficiency and mastering document control and events coordination. Skilled in administrative support and fostering customer relations, I significantly improved service delivery and professional development. My approach blends meticulous attention to detail with robust database administration capabilities.
Overview
22
22
years of professional experience
Work History
Administration Officer
Skyview Industries
09.2023 - Current
- Xero - Basic Book Keeping
- Invoicing
- Payroll - STP
- Accounts Payable
- Accounts Receivable
- Drafted and distributed invoices for outstanding payments.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Managed team petty cash, purchase orders and account transactions.
- Managed company schedule to coordinate calendar and arrange travel.
- Maintained personnel records and updated internal databases to support document management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Trained and supervised employees on office policies and procedures.
Office Administration Manager
SDB Pty Ltd
02.2002 - 08.2023
- Increased overall efficiency with the development and implementation of an effective filing system for documents and records management.
- Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent client relations.
- Mentored staff in office administration principles, leading to consistent growth in skillsets and professional development.
- Collaborated with other departments in identifying cross-functional opportunities and providing necessary administrative support to achieve organizational objectives.
- Developed strong working relationships with vendors, resulting in improved services and financial benefits for the company.
- Maintained immaculate records related to payroll processing thereby ensuring accurate salary disbursements each month.
- Coordinated logistics for events such as conferences or meetings, guaranteeing seamless execution from start to finish.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree - Xero Business Accounting Program
College Of NewZealand
New Zealand09.2017
Skills
- Office Management
- Xero Basic Book Keeping
- Payroll
- Accounts Rconciliiation
- Credits & Collections
- Office Administration
- Schedule Management
- Events Coordination
- Travel Arrangements & Coordination
Timeline
Administration Officer
Skyview Industries
09.2023 - Current
Office Administration Manager
SDB Pty Ltd
02.2002 - 08.2023
No Degree - Xero Business Accounting Program
College Of NewZealand
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