Genevieve Ward
Mentone,VIC
Summary
Dedicated Human Resource professional with proven success in stakeholder management, policy and governance implementation and compliance in addition to complex solving problems. Conscientious and compassionate with a drive for supporting, protecting and up-skilling any companies greatest asset - their people. Organised and dependable with proven success operating under high tempo solving complex challenges.A highly motivated individual who exhibits a can-do attitude, with excellent interpersonal and communication skills. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Human Resource Advisor
Australian Federal Police
08.2023 - Current
- Partnered with senior leadership to develop and implement organisational change management strategies, minimizing disruption during periods of transition.
- Advanced workforce planning efforts using predictive analytics generated from aggregated employee data in the HRIS platform to identified development opportunities and succession gaps.
- Assist with internal investigations of alleged misconduct or policy violations.
- Orchestrate end-to-end internal and external recruitment activities to engage talented and highly qualified candidates.
- Maintain company compliance internal, state and federal laws.
- Provided guidance to managers on company policies, employee relations and performance management. Providing information and recommendations as required.
- Coordinated employee recognition and culture development programs to boost morale, acknowledge accomplishments, and increase overall job satisfaction.
- Spearheaded employee engagement initiatives, soliciting feedback and implementing effective strategies to address areas of concern.
- Conducted thorough exit interviews to gather valuable insights from departing employees, identifying areas for improvement in company policies and procedures.
- Maintained accurate personnel records through diligent documentation and adherence to internal process's and procedures.
Human Resource Manager
Royal Australian Air Force
06.2020 - 08.2023
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through extensive policy knowledge and management
- Ensured compliance with internal, state and federal laws, in addition to established organisational standards
- Actively managed internal budget across multiple divisions, reviewing spend, raising short-falls or underspend concerns etc.
- Led staff orientation programs and training to promote collaboration, boost moral and up-skill workforce
- Case management for complex discipline and welfare requirements in accordance with internal policy and procedures that required a high level of emotional intelligence, attention to detail and professionalism
- Coordinated travel arrangements for Executives and bulk group travel of 40+ persons
- Facilitated onboarding sessions new hires
- Maintained security standards across company to ensure IP and premises protection at all times
Senior Account Executive
KANTAR
06.2018 - 04.2019
- Deliver effective advice and consultancy to a broad range of domestic and international clients on brand management
- Maintained positive relationships with clients, first port of call across all accounts for strategic opinions and advice
- Lead a team of junior members to ensure all account deliverables are constructed, delivered while working to agreed budget
- Integrated knowledge of internal research tools, philosophies and techniques to apply the appropriate design, analysis and interpretation of research projects delivering meaningful insights
- Ensured insights are translated into engaging stories with clear and concise implications that helped clients make better marketing decisions
- Actively prospect for new business opportunities and play an active role in development of new service briefs to potential clients
Customer Experience Coordinator
Nissan Motor Co. Aus
12.2017 - 06.2018
- Created successful promotions such as giveaways and membership drives on a national scale
- Handled complex and escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Maintained companies national customer insights database and internal dashboard used to promote education, track dealerships sales/service scores etc.
- Generation of monthly national customer experience newsletters incorporating the latest data, insights, recommendation and sales/service statistics
- Enhanced Nissan's dealership staff industry and technical knowledge through delivering national training roadshows - sharing the latest customer research insights (over 600 persons)
- Maintained extensive knowledge of company products to recommend items aligned with customer needs
Market Research Manger (Acting)
Nissan Motor Co. Aus
04.2017 - 12.2017
- Conducted end-to-end market research processes through neuroscience, qualitative and quantitative research methods
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand
- Created and presented real-time reports on current market conditions to upper management.
- Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
- Forecasted and tracked consumer behaviour trends by thoroughly analyzing collected data.
- Managed market research agency deliverables to internal stakeholders
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proved successful working within tight deadlines and fast-paced atmosphere.
Marketing Coordinator
Nissan Motor Co. Aus
02.2016 - 03.2017
- Boosted brand awareness with target customer demographics with social, print and email campaigns
- Coordinated creation and deployment of videos, social media posts and other marketing collateral
- Managing projects and campaigns with media and production agencies
- Tracked and reported on marketing campaign responses
- Assisted with development of event strategies and tactical plans to promote vehicle range and new product launches
- Assembled and coordinated marketing materials preparation, printing, binding, shipping and delivery
- Answered general marketing department inquiries by email, phone and mail
- Proofread marketing documentation to check for spelling, grammar and syntax errors
- Conducted monthly marketing and sales reporting for senior management and global headquarters
Education
Bachelors of Business (Marketing & HR) -
RMIT University
Melbourne, VIC01-2015
VCE -
Caulfield Grammar School
Melbourne 01-2011
Skills
- HR Analytics
- Advanced Microsoft Suite (Excel, PowerPoint)
- Interpretation of complex policies and procedures
- Training and mentoring
- Adaptability
- Verbal and written communication
Timeline
Human Resource Advisor
Australian Federal Police
08.2023 - Current
Human Resource Manager
Royal Australian Air Force
06.2020 - 08.2023
Senior Account Executive
KANTAR
06.2018 - 04.2019
Customer Experience Coordinator
Nissan Motor Co. Aus
12.2017 - 06.2018
Market Research Manger (Acting)
Nissan Motor Co. Aus
04.2017 - 12.2017
Marketing Coordinator
Nissan Motor Co. Aus
02.2016 - 03.2017
Bachelors of Business (Marketing & HR) -
RMIT University
VCE -
Caulfield Grammar School
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