Genevieve Williams

I’ve managed the uniform shop in opening and closing of premises, training other volunteers,processing sales,reconciling end of day sales,and managing stock.

I was on the events committee to organise and manage the end of year graduation celebration held at Patterson River Golf Club for the students and their families attending,over 300 people in attendance.

I have managed other fund-raising stores for the HPFK for which the duties have been managing cash,organising volunteers,preparing stock products, and processing sales.

• Established strong community relationships through volunteer work, fostering a positive image for our track program.
• Acclimated new parents to volunteer work by sharing advice and training on specific processes.
• Recruited volunteers for various initiatives by leveraging personal networks, tapping into existing resources within the organization, and clearly communicating project goals or expectations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated excellent teamwork skills by collaborating closely with fellow volunteers during event preparation stages.
• Created a supportive network for parents of student volunteers through regular communication updates on program developments or upcoming events.
• Collaborated with fellow volunteers on projects, creating a positive atmosphere that encouraged teamwork and camaraderie.

• Reviewing contracts of engagement, reviewing proposed enterprise agreement. Seeking and reviewing company tenders. Liaising with staff to manage flow of business. Head of accounts, liaising with accountants, liaising with the ATO and the SRO.

• Event management, printing and composing of Marketing material, organising meetings for the doctors, liaising with staff both on site and interstate, opening & closing of premises, greeting patients on arrival and servicing their personal needs, invoicing & receipting, product sales, answering telephones, accepting appointment bookings, filing and faxing, emailing, postage, placing company orders.
• Reporting to: CEO, Medical Director, Office Manager
• Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
• Coordinated communication between patients and healthcare providers to enhance service delivery.
• Trained and mentored junior reception staff on best practices in customer service and administrative tasks.
• Oversaw inventory management of office supplies, maintaining optimal stock levels for daily operations.
• Coordinated team meetings and events, securing necessary resources, including conference rooms and catering services.
• Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
• Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions.
• Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
• Ensured accurate record-keeping by diligently updating client information within the database system.
• Contributed to office supply management by monitoring inventory levels and submitting orders as needed to avoid shortages or delays in work processes.
• Collaborated with staff members to ensure seamless communication and coordination among departments.
• Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients, and updated client records.
• Routed incoming mail and messages to relevant personnel without delay.

• Internet research, answering telephones, accepting appointment bookings, filing, faxing, emailing, sorting of mail, postage, invoicing, product sales, greeting patients on arrival and servicing their personal needs, liaising with other business associates at these premises and servicing their companies, placing company orders.
• Reporting to: Medical Director, Office Manager
• Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
• Coordinated communication between patients and medical staff to enhance service delivery.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

• Event management, banking, coordinating the office; organizing staff, opening & closing of premises, greeting patients on arrival and servicing their personal needs, invoicing & receipting, ordering of products & product sales, placing patients under light therapies, answering telephones, accepting appointment bookings, filing and faxing, emailing, postage. As well as organizing procedures; bookings, deposits, pathology forms, accommodation, staff.
• Promoted the business as company model in person, as well as in the company promotion video for the Mind Body Soul Festival held at the Sydney Exhibition Centre.
• Reporting to: Medical Director, Office Manager
• Managed front desk operations, ensuring efficient patient flow and optimal customer service.
• Coordinated appointment scheduling, enhancing client satisfaction and reducing wait times.
• Maintained accurate patient records using electronic health record systems, improving data accessibility.
• Trained new staff on front desk procedures and protocols, promoting consistency in service delivery.
• Implemented process improvements for reception workflows, increasing overall productivity of the team.
• Handled cash transactions and maintained sales and payments records accurately.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.
• Assisted with planning office events and meetings for smooth execution.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.

• Internet research, answering telephones, accepting appointment bookings, filing, faxing, emailing, dictation of letters, sorting of mail, postage, invoicing & receipting, product sales, greeting patients on arrival and servicing their personal needs, liaising with other business associates at these premises and servicing their companies, opening and closing of premises.
• Reporting to: Medical Director
• Addressed patient inquiries and concerns promptly, fostering positive relationships and trust.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Scheduled office meetings and client appointments for staff teams.
• Confirmed appointments, communicated with clients, and updated client records.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained confidentiality of information regarding clients and company.

• Answering telephones, filing, faxing, sorting of mail, postage/couriers, opening and closing of premises, product sales, production of compounded prescriptions, customer enquiries/complaints, supervising customer service staff, training staff, stock orders, cleaning office space.
• Reporting to: Pharmacist, Manager, Owner Of Business
• Trained as a compounding technician,pharmacy assistant in dispensing prescriptions,assisted management with work requests to increase flow of business operations.
• Assisted pharmacists in filling prescriptions and managing inventory levels.
• Monitored medication storage conditions to ensure compliance with safety regulations.
• Educated patients on proper medication usage and potential side effects.
• Trained new staff on operational procedures and best practices for customer service.
• Led initiatives to enhance workflow efficiency and optimize patient care services.
• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
• Delivered exceptional customer service through active listening skills and addressing concerns promptly.
• Received incoming supplies and stocked in correct locations.
• Assisted pharmacy staff with preparing medications and filling orders.
• Merchandised over-the-counter goods and rotated stock.
• Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
• Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
• Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
• Assisted customers in selecting over-the-counter medications and health care products.
• Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
• Completed cash register transactions by handling credit and cash payments using pharmacy register system.
• Re-stocked shelves with prescribed medications and health care products.
• Answered questions regarding medication instructions and usage.
• Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
• Streamlined call handling processes to improve response time and efficiency.