Genevieve Anne Christine Lacson

• Manages the functioning and day-to-day activities of groups
• Reporting directly to the CEO
• Establish precise targets and key performance indicators for the team.
• Assign objectives and duties to others and guarantee that they accomplish their goals on a daily, weekly, and monthly basis
• Motivate the team..
• Determine the necessary training needs and provide information on actions taken
• Pay attention to the suggestions and opinions of colleagues, and deal with any issues or disagreements that may arise
• In charge of distributing the schedule to the members of the team
• Gives recommendations to improve procedures for management
• Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration
• Developed strong client relationships, resulting in a higher rate of repeat business
• Managed budget allocation and monitoring, ensuring optimal resource allocation for maximum ROI
• Conducted thorough market research to inform strategic planning and decision-making processes within the team
• Established rapport with key decision-makers in target organizations, building credibility as a trusted advisor on industry-specific solutions
• Served as the primary point of contact for customers within the preferred accounts segment, fostering trust-based relationships that contributed to company success
• Negotiated favorable contract terms with clients, leading to long-term partnerships and sustained business growth
• Identified new business prospects through diligent research and networking efforts, expanding the potential client base within assigned territory
• Developed strong client relationships, resulting in increased loyalty and retention rates
• Coordinated with marketing team on targeted campaigns, increasing sales opportunities within the preferred accounts portfolio
• Delivered comprehensive product presentations tailored to each client's unique business requirements, facilitating informed decision-making processes
• Implemented strategic account plans to drive revenue growth and achieve sales targets
• Collaborated with cross-functional teams to ensure seamless service delivery for preferred accounts
• Provided valuable feedback to leadership on market dynamics, enabling continuous improvement of product offerings and service standards
• Conducted regular account reviews to identify areas for improvement and opportunities for upselling or cross-selling services
• Monitored industry trends, staying informed of competitor offerings and market developments to better serve clients' needs

Participated in professional development opportunities, staying current with best practices and emerging trends in account management to continuously improve performance.

• Utilized CRM software efficiently to track client interactions and maintain up-to-date information on sales pipeline progressions
• Provided ongoing support to clients throughout the sales lifecycle, ensuring a high level of customer satisfaction at all times
• Enhanced customer satisfaction by addressing and resolving account issues promptly and professionally
• Streamlined communication processes between departments, improving efficiency in handling customer inquiries and concerns.
• Managed complex sales cycles involving multiple stakeholders, effectively navigating organizational hierarchies for optimal results
• Collaborated closely with internal resources including product specialists and technical support teams, ensuring optimal solutions were presented during proposal stages
• Achieved consistent quota attainment through dedicated prospecting activities and effective time management skills
• Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations
• Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques, and business strategies
• Assessed accuracy of new data sources and data gathering techniques
• Used predictive modeling to increase and optimize customer experiences and revenue
• Worked with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions and customer value
• Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance
• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
• Improved account management by predicting potential competitive threats and outlining proactive solutions
• Conducted economic and demographic research and analysis to produce critical reports
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans
• Built and maintained strong client relationships to drive business growth
• Negotiated and maintained cost-effective contract pricing structures with vendors to produce a positive return on investment
• Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction
• Developed and delivered presentations to key customers to position products and services
• Supported sales and reporting for large and medium-sized accounts
• Created sales forecasts to target daily, monthly, and yearly objectives
• Positioned global capabilities to expand market share
• Developed a thorough understanding of key clients' needs and requirements to prepare customized solutions
• Analyzed key competitors to respond to competitive threats
• Analyzed sales and customer data to identify trends and opportunities for increased profitability
• Analyzed sales to manage the life cycle of the product, inventory models, and selling rates
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
• Demonstrated products to show potential customers benefits and advantages and encourage purchases
• Achieved sales goals and service targets by cultivating and securing new customer relationships
• Maintained financial controls, planned business operations, and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits
• Increased profit margins by effectively controlling the budget and overhead and optimizing product turns
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
• Compiled and analyzed data to determine approaches to improve sales and performance
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies
• Developed compelling presentation decks to gain approval for ideas and communicate results
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy
• Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement
• Drove sales by developing multi-million dollar contract sales
• Collaborated cross-functionally with headquarters, regional, and other teams nationally to maintain a consistent message and experience
• Boosted marketing, reviewed pricing strategies, and expanded distribution channels to increase sales revenue
• Managed accounts to retain existing relationships and grow share of business
• Collaborated with the advertising group to create uniformity between advertising messages and retail incentives
• Resolved problems with high-profile customers to maintain relationships and increase the return customer base
• Communicated product quality and market comparisons by creating sales presentations
• Achieved established KPI for the company, regional team, and individual performance through teamwork and focus on customers
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning
• Prepared sales presentations for clients showing success and credibility of products
• Organized promotional events and interacted with the community to increase sales volume
• Increased sales volume and expanded the product line to new retailers, warehouse clubs, and natural food chains
• Directed sales support staff in administrative tasks to help sales reps close deals
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
• Delivered recommendations to long-term accounts to promote brand awareness to the key audience
• Managed revenue models, process flows, operations support, and customer engagement strategies.

• Quantifying and estimating required materials as per approved design drawing
• Reviewing and checking project bill of quantity
• Checking material requisition of Project Engineers versus bill of quantities
• Preparing variation order to client base on additional work not included in the contract scope of works
• Preparing Purchase Order to supplier
• Coordinating and updating to supplier for expected date of material delivery on site
• Weekly updating of Procurement log and material delivered at site-to-Site Project Manager
• Cross-checking payment application by subcontractors and coordinating to Project Engineer base on client's approved work inspection request
• Resolving conflicts between clients and Managed complex sales cycles involving multiple stakeholders, effectively navigating organizational hierarchies for optimal results
• Collaborated closely with internal resources including product specialists and technical support teams, ensuring optimal solutions were presented during proposal stages
• Achieved consistent quota attainment through dedicated prospecting activities and effective time management skills
• Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations
• Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques, and business strategies
• Assessed accuracy of new data sources and data gathering techniques
• Used predictive modeling to increase and optimize customer experiences and revenue
• Worked with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions and customer value
• Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance
• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
• Improved account management by predicting potential competitive threats and outlining proactive solutions
• Conducted economic and demographic research and analysis to produce critical reports
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans
• Built and maintained strong client relationships to drive business growth
• Negotiated and maintained cost-effective contract pricing structures with vendors to produce a positive return on investment
• Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction
• Developed and delivered presentations to key customers to position products and services
• Supported sales and reporting for large and medium-sized accounts
• Created sales forecasts to target daily, monthly, and yearly objectives
• Positioned global capabilities to expand market share
• Developed a thorough understanding of key clients' needs and requirements to prepare customized solutions
• Analyzed key competitors to respond to competitive threats
• Analyzed sales and customer data to identify trends and opportunities for increased profitability
• Analyzed sales to manage the life cycle of the product, inventory models, and selling rates
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

• As a Quality assurance personnel I monitor phone calls to make that agents are in compliance with the rules and regulations of an organization
• As a Quality assurance, I am responsible for making sure agents provide excellent customer service when they are speaking with customers
• The greeting has to be correct
• Most organizations have a standard greeting everyone is required to use
• Agents are sometimes required to cross-sell company products and services
• A quality assurance representative will confirm this is being done
• Additional sales add to the profitability of an organization
• There are goals and objectives that agents are accountable for
• As a Quality assurance, I can help agents use the most effective and efficient means for handling phone calls without sacrificing customer service, while achieving the stated goals
• As a Quality assurance representatives provide training, coaching, feedback, and assistance to call center representatives to make sure they understand new policies and procedures for quality
• Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity
• Led root cause analysis initiatives that resulted in significant reduction in recurring defects
• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions
• Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes
• Maintained up-to-date knowledge of industry best practices, incorporating relevant methodologies into daily work processes for optimal results.

• Analyze drawings and specifications
• Understand contractual terms and conditions
• Assemble estimates and proposals
• Learn to provide clear detailed quantity take-offs
• Organize sub-contractors quotations
• Draft budgets and schedules for projects for review
• Meet with potential clients to generate sales
• Understand reading and interpretation of drawings and specifications
• Experience and familiarity with the construction industry
• Clear and fluent knowledge of computers and experience working with spreadsheets
• Ability to use CAD programs
• Exceptional communication skills
• Graduate from recognized engineering, architectural, or construction management program is an asset
• Related construction experience is an asset
• Maintained up-to-date knowledge of industry trends and advancements by participating in professional development opportunities such as workshops and conferences
• Streamlined estimating processes through implementing software solutions, increasing efficiency and reducing errors
• Improved project cost accuracy by diligently reviewing project specifications and gathering accurate data for estimates
• Supported senior estimators in preparing comprehensive bids, resulting in an increased win rate for the company
• Aided in the development of standardized templates for proposal submissions, enhancing consistency across all bid documentation
• Ensured timely submission of bids by efficiently managing multiple projects simultaneously and prioritizing tasks accordingly
• Supported marketing efforts by assisting in the preparation of project case studies and testimonials, showcasing successful projects to potential clients
• Safeguarded company interests by conducting thorough risk assessments for each project estimate, mitigating potential issues before they arise
• Developed strong relationships with suppliers, obtaining competitive quotes and ensuring reliable delivery timelines
• Reduced discrepancies between estimated costs and actual expenses through meticulous tracking of material orders and subcontractor agreements throughout the project lifecycle
• Evaluated subcontractor proposals to ensure compliance with project specifications, maintaining high standards of quality within budget constraints
• Continuously refined estimating skills through attending industry networking events and staying current with relevant publications, ensuring best practices were always implemented
• Conducted thorough site visits to assess project scope and gather necessary information for accurate estimates
• Enhanced collaboration between departments by effectively communicating with architects, engineers, and contractors to clarify project requirements
• Managed historical cost data, facilitating efficient preparation of future estimates based on past project performance metrics
• Collaborated with project managers to successfully transition awarded projects from estimation to execution phase
• Contributed to team growth by actively sharing knowledge and best practices with junior colleagues, fostering a supportive work environment
• Increased client satisfaction by promptly addressing inquiries and providing detailed explanations of estimate calculations.

• Coordinate all activities related to the Document Control procedure, including technical documents, drawings, and commercial correspondence
• Input document data into the standard registers ensuring that the information is accurate and up to date
• Generate the various document control reports as required
• Makes sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors, and suppliers as applicable
• Maintain updated records of all approved documents and drawings and their distribution clearly
• Maintain the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy traceability
• Ensured consistent adherence to industry best practices and company policies throughout all projects handled
• Streamlined internal workflows through the implementation of automated tools and technologies, saving time on repetitive tasks
• Optimized technical documentation for clearer understanding, resulting in a reduced number of errors
• Championed risk management initiatives that mitigated potential project setbacks related to scope changes or unforeseen challenges
• Leveraged data analysis techniques to identify areas for process improvement, increasing operational efficiency
• Maintain the files and control logs as required by the project
• Provide engineering implementation of policies and protocol to Project Manager and Engineering Team
• Develop project schedules, coordinating with subcontractors, assisting with cash flow projections, complying with notice requirements, and helping with project closeout
• Provide coordination with all Civil and Architectural Suppliers for preparing material submittal to Consultant and arranging material sample for approval to Client/Consultant
• Preparing material requisition to Civil/Arch/MEP and coordinating with procurement for material requisition from Engineer in-charge at the job site
• Coordinating directly with all the Civil/Arch/MEP subcontractors and suppliers for all materials required at the site and monitoring the date of delivery
• Monitoring all incoming material delivery and updating the material delivery log sheet
• Updating weekly and monthly progress report to the Client
• Coordinating to all subcontractor (Civil, Arch, MEP) for required documents for approval of permit to work
• Coordinating and submitting required documents to Area Owner (United Development Company) for all subcontractor Permit to work and manpower gate passes
• Preparing and monitoring all project logs and ensure all are up to date (e.g
• Shop drawings, material submittal, method of statements, O&M Manuals, Training Manuals, Correspondences, etc.) Preparing material submittal for Consultant approval and coordinating with the supplier for all required documents and attachments
• Preparing a method of statement to be attached required by the area owner for permits approval
• Updating weekly site cash flow, especially fast-moving material need to be purchased on an urgent basis
• Coordination to Human Resources Team for any site issue related to manpower at the site
• Preparing partial material take-off to be checked and submitted to QS Engineer for approval
• Reviewing subcontractor(s) invoices for actual work percentage completed
• Preparing material inspection request for review, approval, and inspection by Consultant
• Preparing work inspection request for review, approval, and inspection by Consultant
• Assisting Consultant during site inspection for Civil and Architectural works
• Provide assistance during site visit by area owner representative and client representative
• Preparing snag list for submission and review of Consultant
• Coordinating to Engineer in charge for all snag to be closed on an urgent basis
• Preparing and submitting a snag list with attached photos to Consultant and assisting them during de-snagging inspection at the site
• Preparing and assisting Subcontractors and Engineers for all close up documentation requirement.