Summary
Work History
Education
Skills
Quote
Hobbies
References
Timeline
Receptionist
Gene Zimmermann.

Gene Zimmermann.

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Technical support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Technical Support Specialist

Telstra
04.2020 - 02.2024
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Participated in ongoing professional development activities to stay current with industry best practices and emerging technologies, ensuring the delivery of cutting-edge support services.
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.

Logistics Specialist & Customer Service

Kmart
09.2013 - 03.2020
  • Kept warehouse stations and equipment in good working order in line with OH&S requirements.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used forklifts and pallet jacks to relocate products.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Certificate II & III (Attended) - Transport & Logistics

Alffie
Launceston, TAS
2019

Certificate II - General Construction

Launceston TAFE
Launceston, TAS
2012

Certificate II & III - Information Technology

Newstead College
Newstead, TAS
2009

Skills

  • Active listener & Critical thinker
  • Problem-solving abilities
  • Organized and Efficient
  • Dependable and Adaptable in complex scenarios
  • Driven and Focused in a fasted paced environment
  • Knowledgeable on computers and technology
  • Fluent in two languages

Quote

Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson

Hobbies

Digital art. Web-design. Music.

References

Lincoln Phillips (Manager/Supervisor, Telstra)

  • lincoln.phillips@team.telstra.com | 0447148424

Timeline

Technical Support Specialist

Telstra
04.2020 - 02.2024

Logistics Specialist & Customer Service

Kmart
09.2013 - 03.2020

Certificate II & III (Attended) - Transport & Logistics

Alffie

Certificate II - General Construction

Launceston TAFE

Certificate II & III - Information Technology

Newstead College

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Gene Zimmermann.