GENG LIN
TABUBIL,WESTERN PROVINCE
Summary
Accomplished General Manager with a proven track record at STAR MART SUPERMARKET LTD, excelling in leadership and operations management. Spearheaded initiatives that significantly enhanced profitability and team cohesion, leveraging skills in financial administration and relationship building. Implemented innovative strategies, achieving notable sales growth and operational efficiency. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
Work History
General Manager
STAR MART SUPERMARKET LTD
04.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
General Manager
NEW CENTURY INVESTMENT LTD
01.2014 - 04.2024
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Increased employee engagement by fostering a positive work environment through open communication channels and regular performance feedback.
- Collaborated with other department leaders to align organizational strategies for maximum impact on business growth.
- Controlled spending on overhead and equipment by devising and executing cost-management procedures.
- Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
- Initiated cost-saving initiatives that resulted in significant expense reductions without compromising service or product quality.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Streamlined operations by implementing efficient processes and procedures, leading to increased productivity.
- Implemented quality control measures that ensured consistently high product standards and customer satisfaction levels.
- Developed strong relationships with vendors, negotiating favorable contracts that benefited the organization.
- Introduced new technologies into day-to-day operations which simplified workflow management processes ultimately contributing towards greater overall productivity.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Monitored employee productivity and optimized procedures to reduce costs.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
Manager in Training
NEW CENTURY INVESTMENT LTD
07.2009 - 12.2013
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Implemented innovative sales strategies to drive revenue growth and surpass company goals.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Managed financial resources effectively, developing budgets and controlling expenses to maintain profitability targets.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Finance - ACCOUNTING
Central Queensland University
Sydney, NSW12.2011
Diploma -
University of Tech Sydney
Sydney, NSW12.2007
High School Diploma -
PORT MORESBY INTERNATION SCHOOL
PORT MORESBY12.2005
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Customer Relations
- Relationship Building
- Inventory Control
- Purchasing
- Expense Control
- Networking abilities
- Troubleshooting expertise
- Purchasing and planning
- Cost analysis and savings
- Business Administration
- Quality Management
- Sales expertise
- Cost Reductions
- Financial Administration
- Account Management
- Total Quality Management
Timeline
General Manager
STAR MART SUPERMARKET LTD
04.2024 - Current
General Manager
NEW CENTURY INVESTMENT LTD
01.2014 - 04.2024
Manager in Training
NEW CENTURY INVESTMENT LTD
07.2009 - 12.2013
Bachelor of Finance - ACCOUNTING
Central Queensland University
Diploma -
University of Tech Sydney
High School Diploma -
PORT MORESBY INTERNATION SCHOOL
Similar Profiles
VISHNU SURESHVISHNU SURESH
Data entry clerks supervisor at Tudo Mart Supermarket LLCData entry clerks supervisor at Tudo Mart Supermarket LLC
Lakhwinder SinghLakhwinder Singh
Supervisor at D Mart SupermarketSupervisor at D Mart Supermarket
Agampreet KaurAgampreet Kaur
Cashier at D Mart SupermarketCashier at D Mart Supermarket