Summary
Overview
Work History
Education
Skills
Timeline
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Genieve Loi

Perth,WA

Summary

Knowledgeable Retail Manager with proven background in managing retail operations and leading teams to success. Known for optimising store layouts and improving customer satisfaction through effective merchandising strategies. Utilises strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

7
7
years of professional experience

Work History

Store Manager

Sunglass Hut
10.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Engaged with customers to provide exceptional service and solve inquiries effectively.
  • Supported visual merchandising efforts to enhance product presentation and store appeal.
  • Lead and motivate a team of 6+ staff, ensuring consistent performance and high customer satisfaction.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Assistant Store Manager

Sunglass Hut
04.2023 - 10.2023
  • Assisted in daily operations, ensuring efficient store management and optimal customer service.
  • Executed visual merchandising strategies to improve store presentation and drive sales.
  • Enhanced product knowledge training for team members, resulting in an increase in customer sales.
  • Implemented standard operating procedures to streamline processes and enhance operational effectiveness.

Sales Associate

Sunglass Hut
11.2022 - 04.2023
  • Delivered exceptional customer service to enhance shopping experiences.
  • Maintained comprehensive knowledge of product lines to effectively assist customers in selection processes.
  • Supported team during busy holiday season, contributing to meeting sales targets.
  • Maintained store cleanliness and stock levels during high-volume periods.


Wait Staff Member

Rossmoyne Chinese Restaurant
10.2018 - 12.2022
  • Delivered exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Trained new wait staff on menu knowledge and service protocols.
  • Managed multiple tables simultaneously while maintaining high service standards.

Education

Bachelor of Commerce - Business Law And Entrepreneurship

Curtin University
Perth, WA
09-2023

Skills

  • Team leadership and coaching
  • Outstanding communication skills
  • Customer service management
  • Store merchandising
  • Goals and performance
  • Problem-solving
  • Multitasking and organisation

Timeline

Store Manager

Sunglass Hut
10.2023 - Current

Assistant Store Manager

Sunglass Hut
04.2023 - 10.2023

Sales Associate

Sunglass Hut
11.2022 - 04.2023

Wait Staff Member

Rossmoyne Chinese Restaurant
10.2018 - 12.2022

Bachelor of Commerce - Business Law And Entrepreneurship

Curtin University

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Genieve Loi