Genevieve Welsh
Restaurant Manager
Lilydale
Summary
Dynamic leader with a proven track record at McDonald's, enhancing customer satisfaction and streamlining operations. Skilled in operations management and staff leadership, I've driven team performance and innovation. My approach has significantly improved service standards, fostering a culture of continuous improvement and collaboration.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Coordinating Manager
Officeworks Australia
11.2024 - Current
- Drove innovation within department processes by staying current on industry trends and incorporating cutting-edge tools and techniques as appropriate.
- Established strong partnerships with external stakeholders including clients and suppliers to ensure positive relationships and continuing customer trust.
- Continued implementation of compliance with industry regulations by staying current on updates and disseminating relevant information to team members accordingly.
- Evaluated employee performance regularly to identify areas of improvement and provide targeted support for professional development opportunities.
- Promoted a culture of continuous improvement by encouraging open communication channels among team members for sharing ideas and best practices.
Restaurant Manager
McDonald's Eastlink Southbound
03.2024 - 11.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated work culture.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Conducted market research to identify trends and opportunities for menu development, keeping the restaurant competitive.
People Performance Manager
McDonald's Mulgrave
11.2024 - Current
- Led efforts to establish a strong company culture, emphasizing core values and promoting employee satisfaction throughout the organization.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Created customised training programs for individual departments, enhancing skill sets and increasing overall productivity levels.
Assistant Restaurant Manager
McDonald's Ringwood
11.2022 - 03.2024
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Managed team of up to 160 restaurant staff, maintaining exceptional customer service and quality standards.
Department Manager
McDonald's Eastlink Southbound
08.2021 - 11.2022
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Led a team of 160 crew people to consistently achieve or exceed performance targets.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Shift Manager
McDonald's Eastlink Southbound
03.2021 - 08.2021
Crew Trainer
McDonald's Mooroolbark
12.2017 - 03.2021
Education
Bachelor of Arts - Education
Deakin University
Melbourne, VIC 02.2021 - Current
High School Diploma -
Melbourne Girls College
Richmond, VIC 02.2015 - 11.2020
Skills
Operations Management
Staff Management
Customer Experience / Service
Leadership
Administration
Communication
Certification
Cert III in Retail
Timeline
Coordinating Manager
Officeworks Australia
11.2024 - Current
People Performance Manager
McDonald's Mulgrave
11.2024 - Current
Restaurant Manager
McDonald's Eastlink Southbound
03.2024 - 11.2024
Assistant Restaurant Manager
McDonald's Ringwood
11.2022 - 03.2024
Department Manager
McDonald's Eastlink Southbound
08.2021 - 11.2022
Shift Manager
McDonald's Eastlink Southbound
03.2021 - 08.2021
Bachelor of Arts - Education
Deakin University
02.2021 - Current
Cert III in Retail
02-2021
Crew Trainer
McDonald's Mooroolbark
12.2017 - 03.2021
High School Diploma -
Melbourne Girls College
02.2015 - 11.2020
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