Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Gennene Turner

Braemar,NSW

Summary

Dedicated professional with strong interpersonal skills and proven time management abilities. Experienced in managing multiple priorities while maintaining a positive attitude. Results-driven duty manager with expertise in inventory management, team leadership, and training. Committed to leveraging several years of experience in a challenging role that offers opportunities for growth.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Duty Manager

Mittagong RSL
Mittagong, NSW
10.2024 - Current
  • Liaised with other departments to ensure seamless operations across the organization.
  • Reviewed customer feedback surveys in order to identify areas for improvement.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Organized employee appraisals, providing feedback where necessary.
  • Monitored performance of staff members, offering advice where appropriate.
  • Provided training sessions for new staff members on company policies and procedures.
  • Developed and implemented strategies to improve customer service.
  • Ensured compliance with local licensing laws and regulations relating to serving alcohol.
  • Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Responded promptly to any emergency situations that arose during shifts.
  • Implemented quality assurance measures in order to maintain high standards of service delivery.
  • Monitored inventory levels to ensure product availability for customers.
  • Ensured adherence to health and safety regulations throughout the premises.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Took care of customer problem escalated by other staff members.
  • Created positive work environment for employees and delivered exceptional customer service.
  • Collaborated with upper management to improve productivity of operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Complied with company policies, objectives and communication goals.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Responded to customer questions regarding products, prices and availability.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Bar Attendant & Receptionist

Mittagong RSL
Mittagong, NSW
03.2023 - Current
  • Assisted managers in training new staff members on bar operations procedures.
  • Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
  • Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
  • Operated cash registers and handled money transactions accurately.
  • Checked identification of customers to verify age requirements for the purchase of alcohol.
  • Adhered to safety policies regarding serving alcohol responsibly by monitoring guest consumption levels.
  • Ensured that all alcoholic beverages were served responsibly within state regulations.
  • Greeted customers, answered questions, and provided information about the bar's menu.
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Responded promptly to customer complaints in a professional manner.
  • Informed customers of daily specials or new items on the menu while making recommendations when appropriate.
  • Engaged with customers to build relationships; creating a positive atmosphere for guests and co-workers alike.
  • Followed all health codes set forth by local authorities regarding sanitation standards in food handling areas.
  • Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
  • Complied with local and state liquor and food handling laws and regulations.
  • Delivered high-quality beverages in fast-paced, customer-centered setting.
  • Collected and processed payments via cash and credit card.
  • Built excellent relationships with guests to achieve repeat business.

Personal Trainer/Nutrition Coach

Self Employed
05.2015 - 02.2023
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.
  • Used music to motivate and energize classes.
  • Designed specific workout systems for individual clients based on performance ability.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Developed customized fitness plans for wide range of clients to expand services.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Utilized effective record-keeping system for tracking customer information.
  • Set up and broke down equipment before and after classes.
  • Educated participants on proper nutrition and healthy lifestyle habits.
  • Provided emergency first aid and CPR as needed.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Developed and implemented creative exercise programs to keep clients engaged and motivated.
  • Created comprehensive fitness programs tailored to needs and goals of each individual.
  • Engaged in all facets of book keeping using Xero.
  • Experienced in all aspects of social media marketing.

Personal Trainer

Highlands Health Club
01.2011 - 04.2015
  • Implemented new and creative exercise routines to keep participants motivated.
  • Educated participants on proper nutrition and healthy lifestyle habits.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Utilized effective record-keeping system for tracking customer information.
  • Set up and broke down equipment before and after classes.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Created comprehensive fitness programs tailored to needs and goals of each individual.
  • Provided emergency first aid and CPR as needed.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.
  • Used music to motivate and energize classes.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Sold memberships and data entry

Personal Trainer

Nutristrength
06.2007 - 04.2010
  • Implemented new and creative exercise routines to keep participants motivated.
  • Educated participants on proper nutrition and healthy lifestyle habits.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Utilized effective record-keeping system for tracking customer information.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Created comprehensive fitness programs tailored to needs and goals of each individual.
  • Provided emergency first aid and CPR as needed.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Developed specialized programs for athletes of all levels to reach competition goals.
  • Educated clients on importance of proper nutrition to reach fitness objectives.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Collaborated with other fitness professionals to develop and implement new programs.
  • Counselled participants on nutrition to help reach fitness goals.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Developed and implemented creative exercise programs to keep clients engaged and motivated.
  • Designed specific workout systems for individual clients based on performance ability.
  • Demonstrated proper form and technique to prevent injury.
  • Promoted safe and inclusive environment for club clients and members.
  • Developed customized fitness plans for wide range of clients to expand services.

House Maid

Craigieburn
08.2005 - 11.2008
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Changed bed linens and collected soiled linens for cleaning.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Polished fixtures to achieve professional shine and appearance.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Bar Attendant

Lion Rampant Hotel
05.1989 - 03.2005
  • Restocked ice, condiments, and snacks.
  • Checked ID cards and verified bar guests were of legal age.
  • Replaced empty kegs and soda syrups.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Greeted customers and provided friendly, knowledgeable service.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Notified management of guest complaints for quick, effective resolution.
  • Bussed bottles and glassware to maintain clean bar area.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Learned how to make wide variety of mixed drinks.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Opened and closed the bar.

Education

Level 1 Nutrition Coach - Nutrition

Precision Nutrition
USA
2018

Diploma of Fitness - Health And Fitness

Mark McGaw Institute of Sports Science
Sydney, NSW
2011

Cert III & IV in Fitness - Health And Fitness

Mark McGaw Institute Of Sports Science
Sydney, NSW
2007

Year 10 Leaving Certificate -

Liverpool Girls High School
Liverpool, NSW

Skills

  • Client Engagement
  • First aid and CPR certification
  • Leadership and team building
  • Healthy lifestyle advocacy
  • Interpersonal communication
  • Critical thinking and problem solving
  • Customer service excellence
  • Inventory management strategies
  • Time management skills
  • Conflict resolution techniques
  • Regulatory compliance knowledge
  • Professional integrity

Affiliations

  • I enjoy Pole dancing
  • swimming
  • Gardening
  • Time with my family

Accomplishments

  • I was promoted to a Duty Manager role after working at Mittagong RSL for only 15 months

Certification

  • Cert III & IV in Fitness
  • Diploma in Fitness
  • Precision Nutrition certified nutrition coach
  • Certified Pilates Instructor
  • Certified boxing instructor

References

References available upon request.

Timeline

Duty Manager

Mittagong RSL
10.2024 - Current

Bar Attendant & Receptionist

Mittagong RSL
03.2023 - Current

Personal Trainer/Nutrition Coach

Self Employed
05.2015 - 02.2023

Personal Trainer

Highlands Health Club
01.2011 - 04.2015

Personal Trainer

Nutristrength
06.2007 - 04.2010

House Maid

Craigieburn
08.2005 - 11.2008

Bar Attendant

Lion Rampant Hotel
05.1989 - 03.2005

Level 1 Nutrition Coach - Nutrition

Precision Nutrition

Diploma of Fitness - Health And Fitness

Mark McGaw Institute of Sports Science

Cert III & IV in Fitness - Health And Fitness

Mark McGaw Institute Of Sports Science

Year 10 Leaving Certificate -

Liverpool Girls High School

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Gennene Turner