Genrich Prakash Dass
Mulgrave
Summary
Motivated and customer-focused Contact Centre Agent with 3 years of experience in high-pressure environments, including major public health campaigns such as the Department of Health Victoria’s COVID-19 response. Proven track record of delivering exceptional service, managing sensitive information, and adapting quickly to evolving processes. Backed by a Bachelor in Biomedical Science and currently pursuing a Graduate Certificate in Applied Finance, I bring a unique blend of technical knowledge and interpersonal skills. Eager to advance into a leadership role where I can contribute to team success and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Contact Centre Agent
I-MED Radiology
12.2021 - Current
- Effective time management and organisational skills in booking, managing appointments and consulting in a complex healthcare setting.
- Effective communication skills with over 3 years of experience handling inbound and outbound calls to ensure a clear and concise exchange of information.
- Expert with data entry and database management software such as Visage and Genesys.
- Remarkable knowledge of medical terminology and equipment developed through university studies and work experience.
Call Centre Representative
Acquire BPO
07.2021 - 11.2021
- Engaging with clients and providing essential support during the Department of Health Victoria COVID campaign.
- Inbound and outbound phone handling involved in addressing customer enquiries, customer support and resolving issues promptly.
- Attention to detail in managing patient records while maintaining data.
- Demonstrating patience and empathy dealing with customer enquiries and complaints to provide a positive customer experience and effective problem resolution.
- 90%+ quality assurance score achiever
Volunteer Assistant
St Vincent De Paul
01.2017
- Effectively communicating with customers to provide positive customer service experience.
- Enter data with precision and detect errors.
- Accurately count, record, and monitor stock levels.
Education
Graduate Certificate - Applied Finance
Kaplan
05-2026
Bachelor of Biomedical Science - undefined
Australian Catholic University
01.2023
Skills
- SPSS Software
- Nvivo12
- Visage
- Genesys
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Customer Service
- Critical thinking
- Problem-Solving
- Time Management
- Client engagement and support
- Research
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Problem-solving
- Data entry
- Verbal and written communication
Timeline
Customer Contact Centre Agent
I-MED Radiology
12.2021 - Current
Call Centre Representative
Acquire BPO
07.2021 - 11.2021
Volunteer Assistant
St Vincent De Paul
01.2017
Bachelor of Biomedical Science - undefined
Australian Catholic University
Graduate Certificate - Applied Finance
Kaplan
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