Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Geoff Collins

Alexandra Headland,QLD

Summary

Lifestime experience within customer service roles with previous employers with ability to build rapport and provide a positive experience at a high standard of job requirements .

Overview

42
42
years of professional experience

Work History

Operations Officer

Suncorp Bank
Brisbane, Qld
07.2012 - 10.2024
  • Coordinated with other departments in order to deliver better services.
  • Implemented changes based on customer requirements .
  • Communicated with departmental leaders to identify and solve daily operations issues.
  • Delegated work to staff, setting priorities and goals.
  • Hands on with all processes of my role, from loan assessment to managing file to documentation.

Mortgage Broker

self
Mooloolaba, Qld
04.2002 - 04.2012
  • Managed daily operations of business, processing Home loans for retail & business clients including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.

Franchise Owner

Donut King
Maroochydore , Qld
03.2000 - 04.2002
  • Executed multiple aspects of business operations including working in all areas of business, from baking products to stock management & serving customers
  • Managed and supervised a team of employees
  • Managed bookkeeping duties

Bank Officer

NAB
Pittsworth, Qld
01.1983 - 01.2000
  • Worked across multiple positions ranging from Batch Clerk to Branch Manager (over a last 6 years of employment ).
  • Positions included management of stationary to cash , staff training & processing of work.

Education

Warrnambool High School
Warrnambool, VIC
12-1977

Skills

  • Office Administration
  • Time management - able to work in fast paced environment
  • Ability to work in a team environment
  • Computer skills
  • Self-motivated nature
  • Customer Service-Oriented
  • Ability to engage with customers in a friendly respectful manner

Affiliations

  • Rail trail Bike riding and general riding, Walking, Boxercise fitness classes 3 times a week
  • Travel to new places, Getting together with friends

Timeline

Operations Officer

Suncorp Bank
07.2012 - 10.2024

Mortgage Broker

self
04.2002 - 04.2012

Franchise Owner

Donut King
03.2000 - 04.2002

Bank Officer

NAB
01.1983 - 01.2000

Warrnambool High School

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Geoff Collins