Geoff Klaer
Kelso
Summary
Passionate and dedicated professional in the Disability Services Sector, committed to making a positive impact in people’s lives. Values-driven with strong attention to detail and a focus on delivering high-quality, client-centred service. Known for a collaborative approach, reliability, and a genuine desire to support and empower others.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Job Coach (6-month contract)
STEPS Group
12.2024 - 06.2025
- Delivered tailored employment support services aligned with Disability Employment Services guidelines and STEPS’ Values Based Service Model.
- Led and coached a team of Job Coaches, providing guidance, support, and mentoring to ensure performance targets and quality service standards were met.
- Developed and maintained strong relationships with employers to generate job opportunities and deliver sustainable employment outcomes.
- Conducted reverse marketing, job matching, and placement activities, along with post-placement support to ensure long-term success.
- Ensured contract compliance, maintained accurate records, and contributed to achieving individual and team KPIs.
- Collaborated with the internal stakeholders to deliver seamless employment solutions.
- Built and maintained partnerships with external services and community organisations to support customer progress.
ESA Manager (Cairns and Townsville)
Mylestones Employment
11.2022 - 08.2024
- Guided and supported Client Coordinators and their teams to deliver quality outcomes in open employment, achieving monthly targets and budgets.
- Oversaw caseload management processes including intake, referrals, assessments, reviews, exits, and suspensions to ensure full capacity and service continuity.
- Led engagement with key businesses, industry groups, and associations to drive job placements and promote CPL's employment programs.
- Ensured accurate intake and assessment of clients, confirming service suitability and supporting the development of tailored Job Plans.
- Maintained compliance with DES and DSS contractual requirements, quality frameworks, and funding body reporting standards across multiple ESAs.
- Managed ESA budgets, claims, invoicing, and employment outcomes in alignment with financial and operational targets.
- Supported and mentored staff to meet KPIs through regular coaching, training, performance reviews, and professional development.
- Collaborated with Intake Officers to drive strategic caseload growth and foster relationships with community stakeholders.
- Monitored and evaluated service delivery, outcomes, and program performance, reporting to Regional Managers and contributing to continuous improvement.
- Built and maintained strong networks with disability employment organisations to support business objectives and service delivery.
- Carried out additional duties as required by the Regional Manager to support organisational priorities.
FNQ Regional Manager
Mylestones Employment
03.2018 - 07.2022
- Led, mentored, and collaborated with ESA Coordinators to achieve KPIs, support staff development, and drive continuous improvement.
- Monitored business performance and compliance with DES program requirements, ensuring delivery of outcomes aligned with star ratings, budget targets, and the DES performance framework.
- Developed and maintained operational procedures, work instructions, and desktop audits to ensure service quality, compliance, and timely reporting.
- Oversaw regional performance, forecasting trends, identifying risks, and reporting outcomes and concerns to the General Manager.
- Managed assigned budgets, maximising income streams and maintaining effective control of expenditure across multiple sites.
- Coordinated operations across various locations, ensuring a streamlined, efficient approach to employment service delivery.
- Built strong internal and external relationships to enhance community engagement, team morale, and the implementation of local industry strategies.
- Represented CPL professionally in the community, promoting its values and mission.
- Completed additional tasks and responsibilities as directed by the General Manager to support strategic and operational goals.
Townsville ESA Coordinator
Mylestones Employment
10.2015 - 03.2018
- Led and supported a team of Job Development Officers to achieve employment outcomes for clients in open employment.
- Oversaw caseload management, including referrals, intake, assessments, reviews, and exits, ensuring efficient service delivery and full capacity.
- Developed strong relationships with local employers, industry groups, and associations to drive placements and promote CPL’s employment programs.
- Collaborated with Intake Officers to assess client suitability and ensure Job Plans and pathways were developed, monitored, and reviewed for positive outcomes.
- Ensured compliance with all contractual and reporting requirements across multiple sites, including accurate record keeping and use of DES software systems.
- Managed site budgets, claims, and invoicing, ensuring employment outcomes met income and performance targets.
- Delivered job search assistance and training support to clients as required under activity agreements.
- Conducted staff performance reviews and provided ongoing support to meet individual and team KPIs.
- Monitored and evaluated program effectiveness and reported on performance and outcomes to the Regional Manager.
- Represented Mylestones Employment within the ESA, including liaising with DSS representatives and sector partners to support business objectives.
Supervisor
Spotless Group
03.2013 - 02.2017
- Supervised bar operations and staff at 1300 Smiles Stadium, including opening and closing procedures.
- Managed till setup, cash handling, EFTPOS transactions, and end-of-day balancing.
- Oversaw stock control, including counts, restocking, and inventory management.
- Delivered high-quality customer service to patrons in a fast-paced event environment.
Business Manager
APM
11.2013 - 10.2015
- Supervised day-to-day operations and staff across seven sites in the Townsville Employment Service Area.
- Monitored and drove performance to meet monthly and quarterly KPIs and contractual targets.
- Processed service fees and outcome claims in compliance with DES contractual requirements.
- Managed site budgets and ensured monthly revenue targets were achieved.
- Conducted internal audits to ensure quality assurance and contractual compliance.
- Maintained strong working relationships with the Department of Social Services, Services Australia, and local community organisations.
Placement Consultant
Max Employment
06.2013 - 11.2013
- Conducted initial appointments, coordinated training and development, and monitored attendance and participation.
- Liaised with external service providers to support job seekers’ employment goals.
- Conducted reverse marketing to promote job seekers to potential employers.
- Monitored job seekers’ progress in employment and education.
- Ensured KPIs were met, including targets, outcomes, claims, and service requirements.
- Maintained accurate case notes and documentation in compliance with contractual standards.
- Performed administrative tasks aligned with Employment Services contracts and Max Employment quality standards.
Project Team Leader
NQ Employment
02.2012 - 06.2013
- Sourced funding and prepared tender and grant applications to support project delivery.
- Developed and implemented projects in line with contractual requirements.
- Managed casework and provided employment support to job seekers, maximizing outcomes.
- Supervised and mentored staff to maintain high performance.
- Developed and managed social media channels to enhance community engagement.
- Ensured compliance with organisational policies, quality assurance standards, and contractual reporting.
- Monitored program costs and performance to meet budget and quality targets.
Project Officer
NQ Employment
02.2009 - 01.2013
- Ensured project delivery met all contractual requirements.
- Developed funding applications to support project initiatives.
- Provided case management and employment support to job seekers.
- Monitored and managed the Employment Service System (ESS).
- Developed, coordinated, and facilitated Indigenous Employment Programs.
- Worked effectively with Aboriginal and Torres Strait Islander communities.
- Addressed vocational and non-vocational barriers to employment.
- Liaised with funding bodies, service providers, community organisations, and stakeholders.
Commercial Cleaner
Spotless Group
12.1999 - 06.2012
Employment Coordinator
NQ Employment
06.2006 - 02.2009
- Managed client caseloads, providing personalised on- and off-the-job training to support sustainable employment.
- Promoted positive awareness of people with disabilities and upheld the values and integrity of the Disability Employment Service.
- Conducted comprehensive interviews with clients, families, and carers to develop individual Employment Assistance Plans.
- Delivered job search support including resume preparation, interview skills coaching, and employer engagement.
- Built and maintained strong partnerships with employers, clients, families, and community stakeholders.
- Provided career guidance, transport training, and facilitated social integration to enhance client independence.
- Completed all necessary administrative tasks to ensure compliance with DES standards and reporting requirements.
Disability Support Worker
Endeavour Foundation
05.2002 - 06.2006
- Facilitated day programs within Post School Services and Adult Training Support Services to promote skill development and social engagement.
- Provided individualised support to residents in Supported Accommodation, assisting with daily living activities and personal hygiene.
- Supported clients to set and achieve personal goals, build independence, and participate in community activities.
- Maintained regular communication with clients’ families and stakeholders to ensure satisfaction with support services.
- Prepared and submitted accurate documentation in line with organisational and regulatory requirements.
Education
Certificate III - Individual Support (Disability)
Breakthru College
09-2024
Diploma - Employment Services
TAFE Queensland North
01.2010
Certificate IV - Training and Assessment
Community Training Australia
01.2009
Certificate III - Asset Maintenance (Cleaning Operations)
TAFE Queensland
01.2004
Certification
- C Class Open Driver Licence – Queensland Expires 17 Oct 2028
- Positive Notice Blue Card Expires 02 Mar 2028 Number: 542142/7
- NDIS Worker Screening Card Expires 02 Mar 2028 Number: 13490367
- First Aid Certificate Completed 3 Sept 2024
- NDIS Worker Orientation Module – NDIS Quality and Safeguard Commission Completed 31 Dec 2019
Affiliations
Board Member at Community Connection 2014 to 2018
Training
- Leadership Training - Pauline Caulley
- Supervising Employer Engagement - Given Australia
- Empowering and Building Stronger Teams - Fearless Mindset Coaching
- Case managing clients with complex barriers to employment - Barini Consulting
- Sales Training - Create the Change
- Reverse Marketing - NESA
- Motivational Interviewing: Managing Client Resistance & Improving Work Outcomes - PPL Education
- Post Placement Support: Maximizing Job Seeker Retention and Outcome Workshop - Barini Consulting
- Deaf Awareness Training - Signing Hands
- Cross Cultural Awareness Training - Queensland Education
- Indigenous Career Development & Mentoring - Liquid Learning
- Understanding ASD - Autism Queensland
- Applied Marketing and Selling Skills - Edge Personnel
- Mental Health First Aid - Orygen Research Unit
- Find a Job, Keep a Job - Edge Personnel
- Choice Theory (Basic & Advanced) – William Glasser Institute
- Professional Assault Response Training – Endeavour Foundation
Timeline
Senior Job Coach (6-month contract)
STEPS Group
12.2024 - 06.2025
ESA Manager (Cairns and Townsville)
Mylestones Employment
11.2022 - 08.2024
FNQ Regional Manager
Mylestones Employment
03.2018 - 07.2022
Townsville ESA Coordinator
Mylestones Employment
10.2015 - 03.2018
Business Manager
APM
11.2013 - 10.2015
Placement Consultant
Max Employment
06.2013 - 11.2013
Supervisor
Spotless Group
03.2013 - 02.2017
Project Team Leader
NQ Employment
02.2012 - 06.2013
Project Officer
NQ Employment
02.2009 - 01.2013
Employment Coordinator
NQ Employment
06.2006 - 02.2009
Disability Support Worker
Endeavour Foundation
05.2002 - 06.2006
Commercial Cleaner
Spotless Group
12.1999 - 06.2012
Diploma - Employment Services
TAFE Queensland North
Certificate IV - Training and Assessment
Community Training Australia
Certificate III - Asset Maintenance (Cleaning Operations)
TAFE Queensland
Certificate III - Individual Support (Disability)
Breakthru College
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